SAMARA HUMPHREY
Gainesville,FL
Summary
Detail-oriented Customer Service Representative with expertise in administrative support and effective communication. Supports the leasing process by assisting residents and managing inquiries, utilizing analytical problem-solving skills to enhance the overall customer experience and drive tenant retention.
Overview
7
7
years of professional experience
Work History
Leasing Assistant
Canopy Apartments
Gainesville, FL
07.2025 - Current
- Conducted engaging property tours for prospective tenants to showcase features and benefits
- Assisted prospective and current residents with inquiries, ensuring timely and accurate responses
- Greet prospective tenants, answer phone calls and emails, and assist with all leasing-related inquiries.
- Streamlined leasing process through efficient handling of administrative tasks
Leasing Assistant
Tivoli Apartments
Gainesville, FL
01.2025 - 07.2025
- Conducted property tours for potential tenants.
- Welcomed prospective tenants, responded to phone calls and emails, and addressed all leasing-related inquiries.
- Assisted prospective and current residents with inquiries to enhance customer satisfaction.
- Streamlined leasing process through efficient handling of administrative tasks.
Leasing Agent
Stoneridge Apartments
Gainesville, FL
07.2023 - 01.2025
- Conducted property tours for prospective tenants, highlighting features to enhance interest.
- Welcomed prospective tenants, responded promptly to phone calls and emails, and addressed all leasing inquiries.
- Provided assistance to prospective and current residents with inquiries and requests.
- Facilitated leasing process by managing administrative tasks, ensuring smooth operations.
Administrative Assistant
Affinity Home Care
Gainesville, FL
01.2022 - 06.2023
- Maintain office services
- Organize office operations and procedures
- Control correspondence
- File paperwork
- Approved supply requisitions
- Assign and monitor clerical functions
- Organized client appointments and managed scheduling for care services.
- Maintained accurate patient records using electronic health record systems.
- Assisted in onboarding new staff by providing training and orientation materials.
- Communicated effectively with clients and families regarding care needs and updates.
Call Center Agent
American Customer Care
Gainesville, FL
01.2021 - 01.2022
- Answered customer calls promptly, minimizing on-hold wait times and enhancing customer experience.
- Provided tailored advice and assistance to customers, addressing special needs and ensuring satisfaction.
- Recommended products to customers, clearly explaining features and benefits to facilitate informed decisions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Leasing Agent
Collier Company
Gainesville, FL
10.2019 - 09.2020
- Secured new tenants for properties through targeted outreach and marketing efforts.
- Facilitated lease signings and ensured high-quality customer service for existing tenants.
- Conducted follow-ups with prospective tenants to maintain engagement and interest.
- Establish a rapport with existing tenants and provide them with personalized service.
- Processed rent payments from tenants
Education
General Education -
Gainesville High School
Gainesville06-2018
Skills
- Property management
- Lease administration
- Market analysis
- Rental agreements
- Software proficiency
- Customer relationship management
- Effective communication
- Attention to detail
- Time management
- Vendor engagement
- Property inspections
- Document preparation
- Follow-up coordination
- Fair housing regulations
Volunteer Experience
- Worked with disabled children. Helped with schoolwork, hygiene, and everyday tasks.
- Volunteered at different nursing homes, in the dementia units.
Timeline
Leasing Assistant
Canopy Apartments
07.2025 - Current
Leasing Assistant
Tivoli Apartments
01.2025 - 07.2025
Leasing Agent
Stoneridge Apartments
07.2023 - 01.2025
Administrative Assistant
Affinity Home Care
01.2022 - 06.2023
Call Center Agent
American Customer Care
01.2021 - 01.2022
Leasing Agent
Collier Company
10.2019 - 09.2020
General Education -
Gainesville High School