Samara Martin
Brooklyn,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Krispy Kreme
Manhattan, NY
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Cashier
Mc Donald Restaurant
Brooklyn, NY
05.2019 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Best Buy
Brooklyn, NY
11.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
DR Susan S McKinney
Brooklyn NY06.2016
Skills
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Customer Account Management
- Upselling Products and Services
Timeline
Customer Service Associate
Krispy Kreme
03.2022 - Current
Sales Associate
Best Buy
11.2020 - 07.2021
Cashier
Mc Donald Restaurant
05.2019 - 08.2021
High School Diploma -
DR Susan S McKinney