Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Customer Service Representative
Domino’s Pizza
Lugoff
Customer Service Representatives are responsible for greeting customers, answering phones, and providing outstanding customer service. My job responsibilities included: greeting customers and taking orders with a positive attitude.
Assisted customers with orders and inquiries in a fast-paced environment.
Processed transactions accurately using point-of-sale systems.
Maintained cleanliness and organization of dining and service areas.
Collaborated with team members to ensure timely order delivery.
Resolved customer complaints effectively and professionally.
Prepared food items following safety and quality standards.
Monitored inventory levels to prevent shortages during peak hours.
Auto Insurance Agent
Mega Insurance Raysa Sanchez
Columbia
I was an agent at this insurance company for 5 months. My role consisted of assisting clients in selecting insurance policies that best met their needs, preferences and budgets.
Assisted clients in selecting appropriate auto insurance coverage options.
Explained policy details and terms to customers clearly and effectively.
Processed new insurance applications and renewals efficiently.
Conducted follow-up calls to ensure customer satisfaction with services provided.
Maintained accurate records of client interactions and transactions securely.
Educated clients on safe driving practices to help reduce claims risk.
Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
Retention and Recruiting RSP Pay Clerk
National Guard
This is my current job for the moment. I am working with the Recruitment Sustainment Program (RSP) as their pay clerk to clear people to drill based on the status of their pay accounts in. I review soldier's pay accounts and make comments to the units on what needs to be changed. I am currently working as an ADOS.
Education
Associates - Criminal Justice
Midlands Technical College
High School -
Lugoff Elgin High School
Lugoff, SC
Skills
Communication skills
Customer service
Conflict resolution
Data entry
Team collaboration
Client relationship management
Problem solving
Information security
Complaint resolution
Call management
Cultural awareness
Clearance
Secret
Training
Certified Logistics Associate (CLA), The Manufacturing Skill Standards Council (MSSC), Certified Logistics Associate (CLA) is for logistics professionals that focus on material handling from the entry-level to front-line supervisor. CLA's understand the global supply chain logistics life cycle and the logistics environment, work daily with material handling equipment operation and computers, and understand quality control principles.