Samaria Curry
Atmore,AL
Summary
Experienced IT Support Specialist with 9 years of delivering exceptional technical support and customer service. Skilled at troubleshooting hardware and software issues, administering networks, and maintaining computer systems. Proficient in mobile device configuration, virtualization technologies, and cloud computing. Strong problem-solving abilities and effective communication skills enable efficient resolution of technical issues and enhancement of user experiences. Seeking to leverage expertise in a dynamic IT environment to contribute to organizational success and drive technological advancements.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Results Call Center
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Concentrix
10.2023 - 08.2024
- Actively listened to customers, asked relevant questions, and conducted thorough research to address their concerns.
- Strived to resolve issues on the first contact, minimizing the need for follow-up calls.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
IT Support Certificate -
Climb Hire
Los Angeles, CA08.2024
IT Support Professional Certificate -
Coursera
Los Angeles, CA08.2024
Skills
- Communication Skills
- Problem-Solving Skills
- Interpersonal Skills
- Time Management
- Adaptability
- Project Management Skills
- Active Listening
- Customer Relationship Management (CRM)
- Technical Support
- Cloud computing knowledge
- Printer troubleshooting
- Mobile Device Support
- Software Installation
Certification
- CompTIA A+ (220-1101) l Currently Preparing
- CompTIA A+ (220-1102) l Currently Preparing
Summary of Qualifications
- Proficient in IT essentials, diagnostics, network security fundamentals, and network administration.
- Knowledgeable in maintaining LAN/WAN configurations, implementation, maintenance, and support of hardware, wiring for network equipment, servers, personal computers, and printers.
- Hands-on experience in Windows support, Active Directory Management, and workstation troubleshooting.
- Capable of maintaining and administering computer networks and related environments, including hardware, systems software, applications software, and configurations.
- Experienced in performing data backups and disaster recovery operations.
- Skilled in diagnosing, troubleshooting, and resolving hardware, software, and network problems, including replacing defective components.
- Competent in planning, coordinating, and implementing network security measures to protect data and hardware.
- Proficient in configuring, monitoring, and maintaining email applications and antivirus software.
Timeline
Customer Service Representative
Results Call Center
10.2024 - Current
Customer Service Representative
Concentrix
10.2023 - 08.2024
- CompTIA A+ (220-1101) l Currently Preparing
- CompTIA A+ (220-1102) l Currently Preparing
IT Support Certificate -
Climb Hire
IT Support Professional Certificate -
Coursera
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