Samaria McCoy
Jersey City,NJ
Summary
Dedicated and efficient professional with extensive experience in handling high-priority orders, maintaining quality control in fast-paced environments, and exceeding performance metrics. Proven track record of enhancing customer satisfaction through prompt and accurate service. Skilled in inventory management, quality control, and the use of internal software and tools to optimize workflow. Committed to maintaining organized workspaces and ensuring the timely fulfillment of customer needs.
Overview
2
2
years of professional experience
Work History
Order Fulfillment Associate
Amazon
New York, NY
12.2022 - Current
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
- Performed inventory control, such as counting, and stocking merchandise.
Return Processing Associate
Amazon Locker
09.2023 - 10.2023
- Enhanced customer satisfaction through timely and accurate processing of returns, exchanges, and refunds.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Assist customers in returning items by providing instructions and ensuring the proper placement of returned items in the locker.
Online Fulfillment Associate
Nordstrom
07.2023 - 08.2023
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Selected and filled orders from stock to fulfill customer requirements.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Fashion Receiver
The RealReal
04.2023 - 06.2023
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Receive and inspect consigned luxury products for condition and acceptance standards (Quality Control)
- Input product specifications into company inventory system (Data Entry)
Education
Associate Of Science - Biotechnology
Hudson County Community College
Jersey City, NJJohn Adams High School
06.2022
Skills
- Warehouse Operations
- Data Entry
- Customer Service
- Inventory Auditing
- Order Fulfillment
- Order Processing
Timeline
Return Processing Associate
Amazon Locker
09.2023 - 10.2023
Online Fulfillment Associate
Nordstrom
07.2023 - 08.2023
Fashion Receiver
The RealReal
04.2023 - 06.2023
Order Fulfillment Associate
Amazon
12.2022 - Current
Associate Of Science - Biotechnology
Hudson County Community College
John Adams High School