Samarian Jones
Atlanta,GA
Summary
Dynamic case manager with extensive experience at Cencora, skilled in healthcare policies and patient advocacy. Proven ability to enhance patient satisfaction and streamline processes. Advanced proficiency in Microsoft Office coupled with strong leadership skills, fostering team collaboration and effective communication to achieve organizational goals.
Overview
9
9
years of professional experience
Work History
Case Manager/Interim Manager/Fields Specialist
Cencora
09.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of patients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided leadership, guidance and support to staff members.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Patient Service Representative Team Lead
Aliera Healthcare
01.2017 - 08.2019
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Promoted a positive work environment through effective team collaboration and open communication channels.
Promotions Team Member
Radio One
01.2016 - 04.2017
- Streamlined event setup process, ensuring timely and efficient execution of promotions.
- Maximized event attendance by utilizing social media platforms to create buzz around upcoming promotions.
- Enhanced team productivity by providing training and guidance to new team members.
- Collaborated with marketing department for the successful implementation of promotional campaigns.
Education
Bachelor of Arts - Journalism And Mass Communication
North Carolina Central University
Durham, NC12-2015
High School Diploma -
Northwest Halifax High School
Littleton, NC05-2011
Skills
- Advanced proficiency with Microsoft Office to include Excel, PowerPoint, Word and Outlook
- Ability to apply and understand operational processes, policies and standard operating procedures
- Knowledge of healthcare payers and policies to include private payers, Medicare and Medicaid preferred
- Ability to provide timely and respectful feedback to support program standard operating procedures, customer service and Company policies
Timeline
Case Manager/Interim Manager/Fields Specialist
Cencora
09.2019 - Current
Patient Service Representative Team Lead
Aliera Healthcare
01.2017 - 08.2019
Promotions Team Member
Radio One
01.2016 - 04.2017
Bachelor of Arts - Journalism And Mass Communication
North Carolina Central University
High School Diploma -
Northwest Halifax High School
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