Samario Howard
Perry,Georgia
Summary
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Bristol West Insurance Group
09.2024 - 02.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
Claims Adjuster
GEICO
02.2022 - 12.2023
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
Auto Damage Appraiser
GEICO
05.2017 - 01.2022
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Reduced average appraisal time by adopting advanced tools and technology for precise damage evaluation.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Worked with repair shops to review potential costs and overall necessity of repairs.
- Documented damage with photographs and detailed written descriptions.
Customer Service Representative
GEICO
09.2010 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree -
Fort Valley State University
Fort Valley, GAHigh School Diploma -
Thomson High School
Thomson, GASkills
- Critical thinking
- Claims investigation
- Active listening
- Settlement negotiation
- Auto damage estimation
- CCC One
- Ga, Fl, Tx claims adjuster license
Timeline
Claims Adjuster
Bristol West Insurance Group
09.2024 - 02.2025
Claims Adjuster
GEICO
02.2022 - 12.2023
Auto Damage Appraiser
GEICO
05.2017 - 01.2022
Customer Service Representative
GEICO
09.2010 - 04.2017
No Degree -
Fort Valley State University
High School Diploma -
Thomson High School
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