Samatha Bush
Kansas City,Missouri
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proficient and a caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GXO
01.2019 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inventory Manager
GXO
03.2018 - 04.2024
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Achieved operational excellence by continuously improving processes, and systems.
CNA
Shirkey's Nursing Home
09.2016 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
CNA
Vo-Tech
Lexington, MO07.2012
High School Diploma -
Richmond High School
Richmond, MO05.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Administrative Support
- Client Relations
Timeline
Customer Service Representative
GXO
01.2019 - 04.2024
Inventory Manager
GXO
03.2018 - 04.2024
CNA
Shirkey's Nursing Home
09.2016 - 02.2018
CNA
Vo-Tech
High School Diploma -
Richmond High School
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