Samaya Sang
Tempe,AZ
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work History
Shift Leader
Bosa Donuts
Tempe, Az
08.2010 - Current
- Supervised daily operations and ensured high product quality at Bosa Donuts.
- Trained new staff on customer service and food handling protocols.
- Managed inventory levels to maintain stock of ingredients and supplies.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Production Technician
TSMC
Phoenix, Arizona
08.2014 - 08.2015
- Operated production equipment to manufacture semiconductor components efficiently.
- Conducted routine maintenance on machinery to ensure optimal performance.
- Monitored production lines for quality control and compliance with standards.
Collections Agent
iQor
Tempe, Az
08.2012 - 08.2013
- Managed collections process for high-volume accounts at iQor.
- Negotiated payment arrangements to facilitate debt recovery.
- Communicated with clients to resolve outstanding debts effectively.
- Utilized CRM software to track interactions and account status.
Education
Brookline College
Tempe, Az 08.2012 - 05.2013
Cesar Chavez High School
Tempe, AzSkills
- Inventory management
- Operational efficiency
- Production monitoring
- Equipment troubleshooting
- Cash handling
- Customer service
- Staff training
Timeline
Production Technician
TSMC
08.2014 - 08.2015
Collections Agent
iQor
08.2012 - 08.2013
Brookline College
08.2012 - 05.2013
Shift Leader
Bosa Donuts
08.2010 - Current
Cesar Chavez High School