Sameen Mughal
Henrico,VA
Summary
Dynamic and customer-focused professional with extensive experience at TJ Maxx, excelling in customer service and cash handling accuracy. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Adaptable team player skilled in POS systems, dedicated to creating a welcoming shopping environment.
Overview
4
4
years of professional experience
Work History
Store Associate
TJ Maxx, TJX Companies
Richmond
05.2024 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Cashier
Kroger
Richmond, VA
11.2021 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Store Associate
Burlington
Short Pump, VA
03.2021 - 08.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Education
Associate Of Business Administration -
J. Sargeant Reynolds Community College
Richmond, VA12.2023
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Product display
- POS systems
- Patience and empathy demonstration
- Attention to detail
- Basic mathematics
- Flexible schedule adaptability
Timeline
Store Associate
TJ Maxx, TJX Companies
05.2024 - Current
Cashier
Kroger
11.2021 - 01.2024
Store Associate
Burlington
03.2021 - 08.2021
Associate Of Business Administration -
J. Sargeant Reynolds Community College