Sameer Khan
Richmond Hill,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, customer service and relations skills. Experience stepping into roles and quickly adapting to new surroundings, and strives to making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance. A highly motivated 22 year old with desire to take on new challenges with a strong work ethic and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Office Manager
Arjun Medical Group
Manhattan, NY
07.2023 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
Dispatcher
My 4 Boys Trucking
Rochester, NY
06.2019 - 11.2022
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Scheduled loads according to priority and available equipment.
Education
High School Diploma -
Richmond Hill High School
Richmond Hill, NY06-2020
High School Diploma -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Team Supervision
- Staff Management
- Operations Management
- Customer Service
- Workforce Management
- Office Management
- Organizational Skills
- Conflict Management
- Business Administration
- Mail handling
- Relationship Building
- Customer Relations
- Human Resources
References
References available upon request.
Timeline
Office Manager
Arjun Medical Group
07.2023 - Current
Dispatcher
My 4 Boys Trucking
06.2019 - 11.2022
High School Diploma -
Richmond Hill High School
High School Diploma -
Kingsborough Community College of The City University of New York
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