Sameerah Muhammad-Williams
Newark
Summary
Dedicated professional skilled in customer service and effective communication. Proven ability to resolve issues, coordinate security responses, and maintain accurate reports to support operational success.
Overview
3
3
years of professional experience
Work History
Security Dispatcher
Gateway Group One
Maplewood, NJ
03.2026 - Current
- Coordinated communication between security personnel and management during incidents.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Assisted in scheduling shifts to ensure adequate security coverage at all times.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
Event Security Guard
Securitas Security Services USA
Newark, NJ
01.2023 - 03.2025
- Monitored event premises to ensure safety and compliance with security protocols.
- Conducted thorough bag checks and screenings for attendees to prevent prohibited items.
- Collaborated with event staff to implement crowd control strategies during high-attendance events.
- Responded swiftly to incidents, coordinating with law enforcement and emergency services when necessary.
Customer Service Representative
Conduent Call Center
Newark, NJ
04.2023 - 02.2026
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-volume calls while maintaining accurate records in CRM systems to track customer interactions.
- Conducted follow-up communications with customers to ensure resolution satisfaction and loyalty retention efforts.
Education
High School Diploma -
Weequahic High School
Newark, NJ06-2022
Skills
- Incident reports
- Dispatch software
- Daily reports
- Stress tolerance
- Customer service
- Critical thinking
- Problem resolution
- Microsoft Excel
- Payment processing
- Scheduling
Languages
English
Native or Bilingual
Timeline
Security Dispatcher
Gateway Group One
03.2026 - Current
Customer Service Representative
Conduent Call Center
04.2023 - 02.2026
Event Security Guard
Securitas Security Services USA
01.2023 - 03.2025
High School Diploma -
Weequahic High School