Adam Ghazi
Bethlehem,PA
Summary
Dynamic General Manager with extensive experience at Domino's Pizza, excelling in customer service and staff supervision. Proven track record in enhancing operational efficiency and increasing customer satisfaction through effective problem-solving and strategic labor management. Skilled in financial oversight and optimizing sales, fostering a collaborative team environment for sustained success.
Overview
4
4
years of professional experience
Work History
General Manager of Food Service
Domino's Pizza
Bethlehem, PA
06.2025 - Current
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Implemented strategies to optimize labor scheduling and inventory management.
- Trained and mentored staff, fostering a collaborative team environment.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Assistant Manager
Domino's Pizza
Allentown, PA
03.2024 - 06.2025
- Assisted in managing daily operations to ensure efficient workflow and high-quality service.
- Coordinated staff schedules to optimize labor resources and enhance team productivity.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Customer Service Representative
Domino's Pizza
Bethlehem, PA
02.2022 - 03.2024
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Processed orders accurately through POS system, ensuring timely delivery and service quality.
- Trained new team members on operational procedures and customer interaction techniques.
- Collaborated with kitchen staff to streamline order preparation, reducing wait times for customers.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate Degree in Accounting -
Pennsylvania State University
University Park, PA05.2030
High School Diploma -
Liberty High School
Bethlehem, PA06.2025
Skills
- Customer service
- Staff supervision
- Ordering supplies
- Sales leadership
- Money handling
- Problem-solving
Timeline
General Manager of Food Service
Domino's Pizza
06.2025 - Current
Assistant Manager
Domino's Pizza
03.2024 - 06.2025
Customer Service Representative
Domino's Pizza
02.2022 - 03.2024
Associate Degree in Accounting -
Pennsylvania State University
High School Diploma -
Liberty High School