Sameisha Crews
Warren
Summary
Certified Medical Assistant with 6+ years in outpatient settings, enhancing patient care through effective communication and conflict resolution. Managed high-volume appointment scheduling and maintained accurate electronic records in compliance with HIPAA standards, ensuring confidentiality and quality in patient interactions.
Overview
4
4
years of professional experience
Work History
MA Coordinator/Certified Medical Assistant
Henry Ford Virtual Clinic
03.2025 - 12.2025
- Facilitated communication between clinical staff, providers, and patients to enhance daily operations and maintain high-quality care
- Served as primary point of contact for patients regarding scheduling and inquiries.
- Managed high-volume appointments and coordinated provider availability.
- Reviewed and verified patient documentation for accuracy.
- Maintained confidential electronic records in compliance with HIPAA standards.
- Troubleshooted scheduling and documentation issues to ensure resolution.
Medical Receptionist / Certified Medical Assistant
Eastlake Pediatrics
10.2024 - 03.2025
- Liaised between patients, providers, and insurance representatives to facilitate clear communication and resolve inquiries.
- Managed patient intake processes, ensuring accurate insurance verification and smooth onboarding.
- Scheduled and confirmed appointments, maintaining accurate calendars to optimize patient flow.
- Ensured patient files were systematically maintained for efficient information retrieval.
Certified Medical Assistant
Henry Ford Medical Center
10.2023 - 10.2024
- Submitted and tracked prior authorizations to ensure timely access to needed medical services.
- Managed medical record requests, verifying documentation accuracy to maintain compliance and improve patient care continuity.
- Coordinated patient scheduling workflows to optimize appointment availability and enhance patient experience.
Certified Medical Assistant / Preceptor / Pharmacy Technician
Dedicated Senior Medical Center
01.2022 - 06.2023
- Trained and mentored new staff on intake protocols and documentation standards.
- Managed supply inventory and ensured operational readiness.
- Maintained accurate patient records and compliance standards.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05-2028
Phlebotomy Technician Certification -
Dorsey College
Madison Heights, MI01-2017
Medical Assistant Certification -
Dorsey College
Madison Heights, MI01-2016
HS Diploma -
Fitzgerald High School
Warren, MI01-2009
Skills
- Patient and client intake coordination
- Appointment scheduling and calendar management
- Documentation review and records verification
- Insurance verification and prior authorizations
- HIPAA compliance and confidential file management
- EHR/EMR systems: Epic, PowerChart, eClinicalWorks
- Customer service and conflict resolution
- Workflow coordination and process improvement
- Patient care management
Timeline
MA Coordinator/Certified Medical Assistant
Henry Ford Virtual Clinic
03.2025 - 12.2025
Medical Receptionist / Certified Medical Assistant
Eastlake Pediatrics
10.2024 - 03.2025
Certified Medical Assistant
Henry Ford Medical Center
10.2023 - 10.2024
Certified Medical Assistant / Preceptor / Pharmacy Technician
Dedicated Senior Medical Center
01.2022 - 06.2023
Bachelor of Science - Business Administration
Southern New Hampshire University
Phlebotomy Technician Certification -
Dorsey College
Medical Assistant Certification -
Dorsey College
HS Diploma -
Fitzgerald High School