SAMENTHA BIGOT
Miami,FL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
9
9
years of professional experience
Work History
Server
Sixty Vines
Miami , FL
08.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Teller
Educational Federal Credit Union
Miami, FL
04.2021 - 07.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Administrative Assistant
Early Learning Center
MIAMI, FL
04.2020 - 08.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Composed correspondence, reports and meeting notes.
- Directed customer communication to appropriate department personnel.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation etc.
Customer Service Associate
Amazon
MIAMI, FL
09.2019 - 12.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Cashier AND TELLER
Check Cashing USA
Miami , FL
02.2016 - 06.2018
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Education
Associate of Arts -
Miami Dade College
Miami, FL01.2018
High School Diploma -
North Miami Senior High School
North Miami, FL08.2011
Skills
- Technologically Savvy
- Memo Preparation
- Report Analysis
- Accounting Skills
- Detailed Meeting Minutes
- Meeting Planning
- Recordkeeping and Bookkeeping
- Confidentiality and Data Protection
- Strong Organizational Skills
- Task Prioritization
- Document and File Management
- Food Delivery
- Daily specials memorization
- Guest Engagement
- Hostess support
- Team member support
- Positive and professional
- Strong Work Ethic
- Hospitality service expertise
Languages
- Creole
- French
Timeline
Server
Sixty Vines
08.2024 - Current
Teller
Educational Federal Credit Union
04.2021 - 07.2024
Administrative Assistant
Early Learning Center
04.2020 - 08.2022
Customer Service Associate
Amazon
09.2019 - 12.2021
Cashier AND TELLER
Check Cashing USA
02.2016 - 06.2018
Associate of Arts -
Miami Dade College
High School Diploma -
North Miami Senior High School