SAMER Rostom
Berlin,NJ
Summary
Accomplished leader with a proven track record at The Home Depot, enhancing customer satisfaction and streamlining operations. Skilled in Sales Management and Communication, I've successfully developed strategies that boosted sales and improved team efficiency. Expert in leveraging human resources and inventory management to exceed sales targets and foster a positive work environment.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Night Operations Manager
The Home Depot
Philadelphia, PA
03.2024 - Current
- Developed strategies for increasing sales, reducing costs, and improving efficiency.
- Evaluated store performance against established metrics such as sales targets.
- Conducted regular performance reviews to ensure employee productivity and satisfaction.
- Participated in the recruitment process by interviewing prospective candidates.
- Monitored store security systems to ensure the safety of customers and staff.
- Created daily shift schedules to optimize staffing resources.
- Ensured store compliance with all safety regulations and policies.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
Customer Experience Manager
The Home Depot
Cherry Hill, NJ
02.2023 - 03.2024
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Develop team members and grow them in within their roles and to the next role
Banker Supervisor
PNC Bank
Winslow, NJ
11.2021 - 02.2023
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Developed financial plans for customers based on their individual needs.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Analyzed customer's financial information to determine the best banking products for them.
- Branch audit/ inventory
- promotional captain
Service and Engagement Leader
Target
Marlton, NJ
03.2017 - 11.2021
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Monitored customer service performance metrics
- Coached, developed and motivated team to achieve revenue goals.
- Revised department schedules to maximize coverage during peak hours.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Mental health Alley
Education
Some College (No Degree) - Human Resources Management
Capella University
Minneapolis, MNSkills
- Sales Management
- Retail sails
- Visual merchandising
- Customer Satisfaction
- Training
- Communication
- Inventory Management
- Customer Service/ Experience
- Time Management
- Leadership
- Sales Process
- Human Resources
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
French
Full Professional
Certification
- Licensed Notary Public
- Licensed NMLS
- Licensed to operate machines (Reach truck, Forklift, Ballymore...)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I am glad that I paid so little attention to good advice; had I abided by it I might have been saved from some of my most valuable mistakes.
Edna St. Vincent Millay
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsTimeline
Night Operations Manager
The Home Depot
03.2024 - Current
Customer Experience Manager
The Home Depot
02.2023 - 03.2024
Banker Supervisor
PNC Bank
11.2021 - 02.2023
Service and Engagement Leader
Target
03.2017 - 11.2021
Some College (No Degree) - Human Resources Management
Capella University
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