Samer salem
burbank
Summary
Proven leader with over two decades at Z and S Food and Fresh Catch Fish and Seafood Inc, specializing in operations management and team leadership. Excelled in staff training, performance management, and implementing cost-saving strategies without sacrificing quality. Expert in financial analysis and conflict resolution, driving significant improvements in productivity and customer satisfaction. Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Furniture Sales Associate
Five Star Furniture
Chicago
11.2025 - Current
- Guided customers in selecting furniture tailored to their needs, improving satisfaction.
- Showcased product features and benefits, enhancing overall customer experience.
- Maintained showroom displays to ensure an inviting atmosphere.
- Processed transactions efficiently using point-of-sale systems.
- Addressed customer inquiries and complaints swiftly, ensuring resolution and customer loyalty.
Real Estate Manager
SS Money Real-estate and Construction
Chicago
05.2005 - Current
- Coordinated with contractors for maintenance and renovation projects across properties.
- Conducted market research to inform pricing strategies and investment opportunities.
- Oversaw lease negotiations ensuring compliance with legal standards and company policies.
- Established budgeting processes for property operations, maintenance, and improvements.
Manager/Owner
Fresh Catch Fish and Seafood Inc
Chicago
04.2013 - 11.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Offered constructive feedback to team members, boosting overall job performance.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Implemented cost reduction measures without compromising quality or client satisfaction.
- Analyzed market trends regularly in order to develop targeted marketing campaigns that achieved desired results.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
Manager
Z and S Food
Chicago
01.2000 - 07.2012
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Counseled and disciplined employees, driving performance improvement.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement.
- Implemented cost reduction measures without compromising quality or client satisfaction.
- Conducted research into new products or services that could benefit the organization's bottom line.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Education
Bachelor of Science (B.S.) - Business Administration
DePaul University
Chicago, IL, US07-1999
Skills
- Decision Making
- Budget Management
- Staff Training and Development
- Team Leadership
- Operations Management
- Performance Management
- Supply Chain Management
- Organizational Skills
- Problem Solving
- Financial Analysis
- Conflict Resolution
Certification
- Food safety
- Allergen
- Basset
Timeline
Furniture Sales Associate
Five Star Furniture
11.2025 - Current
Manager/Owner
Fresh Catch Fish and Seafood Inc
04.2013 - 11.2023
Real Estate Manager
SS Money Real-estate and Construction
05.2005 - Current
Manager
Z and S Food
01.2000 - 07.2012
Bachelor of Science (B.S.) - Business Administration
DePaul University