Samethia Davis
Jacksonville
Summary
Self-motivated, efficient and reliable individual with years of customer service and leadership experience. Diversified skill sets covering problem-solving skills, critical thinking & task prioritization. Excellent inter-personal communication and documenting skills.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Avecina Medical
Jacksonville, FL
08.2023 - Current
- Managed patient check-in and check-out processes efficiently to enhance workflow.
- Scheduled appointments and coordinated with medical staff to optimize clinic operations.
- Answered multi-line phone system, addressing patient inquiries and directing calls appropriately.
- Verified insurance information and collected co-pays, ensuring accuracy in billing processes.
- Maintained organized patient records, adhering to confidentiality standards and compliance regulations.
- Assisted in training new front desk staff, fostering a collaborative team environment.
- Developed strong relationships with patients, contributing to high levels of satisfaction and retention.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Call Center / Front Desk
Advantage Dermatology
Jacksonville, FL
07.2019 - 09.2022
- Excellent communication skills, both verbal and written.
- Create, cancel, reschedule appointments
- Verify insurance plans, copays, and deductibles
- Resolved patient complaints
- Answering incoming calls and make outbound calls
- verify referrals
- Post patient payments
- Provided efficient and courteous service to customers at all times
- Collaborated with department leaders to establish organizational goals, strategic plans, and objectives
- Assisted with training and mentoring new team members
Customer Service Representative
Arise Virtual Solutions Inc. / Disney Cruise Line
Jacksonville, FL
01.2015 - 01.2018
- Managed high-volume customer interactions, ensuring timely resolution and follow-up.
- Sold cruise packages, and assisted customers with any problems they may have from changing dates, refunding money, and upgrading packages
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Education
Business Administration
Florida Career College
Jacksonville, FL05-2019
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Microsoft Office
- Customer Service
- Data Entry
- Document Creation
Timeline
Front Desk Medical Receptionist
Avecina Medical
08.2023 - Current
Call Center / Front Desk
Advantage Dermatology
07.2019 - 09.2022
Customer Service Representative
Arise Virtual Solutions Inc. / Disney Cruise Line
01.2015 - 01.2018
Business Administration
Florida Career College