Sami Martin
Summary
Experienced, dependable, and efficient professional with a strong motivation to contribute combined knowledge and skills to enhance business performance. Operates effectively in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and environments to drive company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
Work History
Customer Support/Technical Support Representative
Alorica
06.2016 - 05.2023
- Supported full range of network hardware and operating systems in customer base
- Conducted customer service recoveries using technical knowledge and business skills
- Troubleshot issues on device-specific problems, network performance and cellular internet connectivity in a timely manner
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Delivered personalized telephone customer service relating to questions or requests and promptly resolved basic problems on customer accounts following company's procedures
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customers
- Update and maintain logs and documentation to detail key information regarding incoming and outgoing calls
- Processed orders and detailed transaction information to customers
Education
Bachelor Of Science (B.S.) - Social Behavior And Mental Health
California State University-Fresno
Fresno, CA08.2020
Skills
- Technical Implementation
- Proficient in Troubleshooting Challenges
- Proactive Problem Solver
- Proficient in Multitasking
- Detail-oriented
- Swift and efficient
- Collaborative Communication Abilities
- Leadership
- Versatile Solution Strategist
- Microsoft knowledge
Awards
Americorp Young Educator Award
Timeline
Customer Support/Technical Support Representative
Alorica
06.2016 - 05.2023
Bachelor Of Science (B.S.) - Social Behavior And Mental Health
California State University-Fresno