Samia Elmi
Raleigh,NC
Summary
Dedicated Communications Specialist with experience covering external and internal communications. Known for exceptional organization and prioritization skills to manage multiple and concurrent projects.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Palmetto Infusion Services
02.2024 - Current
- Serves as the primary point of contact, fostering strong relationships between internal teams and external partners
- Provides exceptional administrative support to staff members through meticulous organization skills and attention to detail
- Works closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians
- Collaborates with management for strategic planning purposes while ensuring their alignment with overall organizational goals
Medical Representative
Duke Dermatology
03.2023 - 09.2023
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience
- Verified insurance eligibility and coverage for patients
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Patient Service Representative
Affordable Dentures & Implants
08.2021 - 08.2022
- Served as a liaison between patients and dental practices
- Scheduled and confirmed patient appointments
- Documented and managed patient information in computer system
- Utilized marketing tactics to increase quantity and quality of new business leads
- Provided email analytics reports to track impact of email campaigns
Intake Coordinator
Natick Walpole Area Visiting Nurses Association
06.2018 - 06.2021
- Communicated with MD offices, hospitals and skilled nursing facility case managers in regards to referrals
- Reviewed admission paperwork to determine if patient is eligible for home care services and assessed treatment needed for potential patient
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes
- Answered phone and email inquires to provide assistance, information and medical personnel access
- Composed and thoroughly reviewed feedback and data to help improve rapport between Natick Walpole VNA and other entities
Admissions Coordinator
Walpole Healthcare
11.2016 - 06.2018
- Answered incoming telephone calls from resident family members and in regards to the admission process
- Took part in various admissions events to meet with and engage prospective residents and family members
- Gathered completed application and supporting documentation to compile application portfolios
- Organized timely and accurate referrals to help patients and residents obtain health care services
- Drafted educational brochures and informative newsletters for patients and staff
- Stayed current on community-based resources and services useful to patients
- Cultivated positive relationships with healthcare facilities to help facility meet satisfaction scores and patients obtain best possible care
Admissions Representative
Lincoln Technical Institute
06.2015 - 11.2016
- Met with potential students per semester to support admissions process, answer questions and explain degree programs
- Planned and managed special presentations and open house activities for potential enrollees by working closely with other staff
- Updated social media sites for admissions branch
- Highlighted campus amenities and features by directing campus tours
- Presented information session speeches to explain perks, benefits and details about enrolling
Retail Communications Consultant
Restaurant Depot
05.2014 - 06.2015
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Presented existing and prospective customers with exceptional service and product information to aid in decision-making
- Updated databases with new and modified customer data
- Liaised between customers and retail buyers to expedite orders and meet customer demands
- Prepared and evaluated reports to identify problems and areas for improvement
- Assisted in setting up displays and demonstration events and other promotional events
Administrative Assistant
University of Massachusetts Amherst Controller's Office
11.2013 - 05.2014
- Processed financial documents, contracts, expense reports and invoices
- General office duties such as filing, scanning, copying and sorting mail
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Utilized editing programs to proofread content for typo-free emails, memos and documentation
- Obtained scanned records and uploaded to database
Education
Bachelor of Arts - Communication
University of Massachusetts
Amherst, MA05.2014
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Social Media Management
- Data Entry/Records Management
- Verbal and Written Communication
- Conflict Resolution
- Public Relations
Timeline
Administrative Assistant
Palmetto Infusion Services
02.2024 - Current
Medical Representative
Duke Dermatology
03.2023 - 09.2023
Patient Service Representative
Affordable Dentures & Implants
08.2021 - 08.2022
Intake Coordinator
Natick Walpole Area Visiting Nurses Association
06.2018 - 06.2021
Admissions Coordinator
Walpole Healthcare
11.2016 - 06.2018
Admissions Representative
Lincoln Technical Institute
06.2015 - 11.2016
Retail Communications Consultant
Restaurant Depot
05.2014 - 06.2015
Administrative Assistant
University of Massachusetts Amherst Controller's Office
11.2013 - 05.2014
Bachelor of Arts - Communication
University of Massachusetts
Similar Profiles
Amber FikeAmber Fike
RN Case Manager at Palmetto Infusion ServicesRN Case Manager at Palmetto Infusion Services
Michele L WoodrumMichele L Woodrum
Clinical Nurse Manager at Palmetto Infusion ServicesClinical Nurse Manager at Palmetto Infusion Services
Monique CookMonique Cook
Case Manager at PALMETTO INFUSION SERVICESCase Manager at PALMETTO INFUSION SERVICES