Samia Mason
Alabaster,AL
Summary
Experienced customer service specialist with 3+ years in retail and high-volume service settings. Proficient in managing customer relations, administrative tasks, cash handling, and data management. Notable for effective communication, flexibility, and precision in work. Holds a Bachelor of Science in Psychology, enhancing capabilities in healthcare and administrative functions.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Publix
Calera, AL
08.2024 - Current
- Resolved customer inquiries and issues promptly, contributing to high satisfaction and loyalty.
- Guided customers in product selection through extensive knowledge of store offerings.
- Informed customers about promotions, loyalty programs, and discounts, increasing overall customer engagement.
- Processed cash, credit, and electronic transactions, ensuring accuracy and speed during peak hours.
- Assisted in inventory management by reporting low stock and damaged items.
Administrative Office Assistant
Lurleen B. Wallace
Andalusia, AL
12.2022 - 05.2024
- Provided professional front desk service as primary contact for students, faculty, and visitors, enhancing overall office experience.
- Ensured accurate data entry in student information systems, facilitating effective management and communication across departments.
- Organized digital and physical files for secure management of sensitive information.
- Guided students through enrollment inquiries and connected them with resources, contributing to improved retention rates.
Front of House Associate
Beef O' Brady's
Helena, AL
12.2020 - 06.2022
- Greeted and seated guests promptly, collaborating with servers to reduce wait times and enhance guest experience.
- Addressed guest inquiries professionally, fostering a positive atmosphere for return visits.
- Efficiently cleared, sanitized, and reset tables to maintain a tidy environment and high guest turnover while following health regulations.
- Supported kitchen and waitstaff by replenishing supplies and expediting orders, ensuring seamless service flow.
Education
Bachelor of Science - Psychology
Auburn University At Montgomery
Montgomery, AL12-2026
Associate of Science - Nursing
Lurleen B. Wallace Community College
Andalusia, AL05-2024
High School Diploma -
Thompson High School
Alabaster, AL05-2022
Skills
- Customer service and support
- Cash management
- Administrative assistance
- Professional communication
- Time management
- Multitasking skills
- Active listening
- Conflict resolution
Timeline
Customer Service Associate
Publix
08.2024 - Current
Administrative Office Assistant
Lurleen B. Wallace
12.2022 - 05.2024
Front of House Associate
Beef O' Brady's
12.2020 - 06.2022
Bachelor of Science - Psychology
Auburn University At Montgomery
Associate of Science - Nursing
Lurleen B. Wallace Community College
High School Diploma -
Thompson High School