Samia Pyzel
Summary
Dynamic Account Manager offering 7 years of elevator industry experience and expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Sr. Account Manager
Otis Elevator Company
02.2015 - Current
- Cultivated productive relationships with high revenue customers such as Boston Properties, Lerner, JLL, Cushman Wakefield, Verizon, Penzance and several other management representatives and consulted closely to uncover their specific needs to available provide solutions..
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints. As a Sr. Account Manager, I work alongside several other employees to ensure both the operation side is handled and that my responsibilities of Account Management is handled. This includes responding to contractual questions, providing proposals for upgrades and repairs, responding in a timely manner, handling weekly billing and ensuring collections are at a low volume.
- Supervised several incoming Account Managers over the past seven years. Demonstrated leadership and team-building by actively coaching them on how to not only sell to customers, but to provide them information and data that is transparent and that they can understand in layman's terms.
- Negotiated contracts and solidified beneficial agreements with 5 year contract term and annual payment for new installation customers.
- Exceeded sales metrics from new business growth, to new installation growth, to maintaining current customer base.
- Drove cancellation prevention initiatives such as targeting customers with low occupancies, smaller unit count customers struggling to keep up with maintenance costs due to new pandemic era.
- Worked alongside ATIS/NEIS (Fairfax and Loudon County's inspection agencies to ensure customer's punchlists items are resolved in a timely manner and that the customer is aware of what responsibilities they hold in the inspection process, as well as what the elevator maintenance provider is responsible for.
- Prepared client budgets by reviewing client billing and managing invoices on a weekly basis. Meticulously bill customer's for over-time work ensuring the billing rates, hours and information on the invoice is accurate.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed deep understanding of customer's specific needs and ensuring we're providing them with the care and support they need (from hospitals to schools to residential living to office buildings).
Business Management Intern
Walgreens
Portage, Indiana
05.2014 - 08.2014
- Collaborated with skilled store managers from operations to management to ensure smooth day to day operation
- Handled several responsibilities such as merchandising, sales and inventory.
- Completed projects related to boosting sales by revamping the sales floor with different layouts and implementing strategic advertising.
- Experienced working with a high volume of customers by assisting with multiple projects as well as managing projects internally with employees.
Education
Bachelor of Arts - Public Relations
Purdue University
West Lafayette, IN 01.2010 - 12.2014
Master of Science - Technology And Business
Purdue University Calumet
Hammond, IN 01.2017 - 05.2020
Skills
Product and service sales
Vendor relations
Business development and planning
Converting leads
Local contracts
Client Development
Time-Management
Contract Negotiation
Communication
Customer Service
Timeline
Master of Science - Technology And Business
Purdue University Calumet
01.2017 - 05.2020
Sr. Account Manager
Otis Elevator Company
02.2015 - Current
Business Management Intern
Walgreens
05.2014 - 08.2014
Bachelor of Arts - Public Relations
Purdue University
01.2010 - 12.2014