SAMIA SALEEM
Mount Prospect,United States
Summary
Experienced customer service professional with a proven track record of reliability, organization, and resilience under pressure. Skilled at multitasking and adept at navigating evolving industry landscapes. Proficient in market research analysis and adept at collaborating effectively in both independent and team settings. Known for exceptional organizational skills, strong work ethic, and clear communication abilities across various platforms.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teller lead
Wells Fargo Financial Inc
Santa Monica, CA
03.2022 - 11.2024
- - Provides good customer relation by consistangly providing premier customer satisfaction. With a friendly demenor.
- - Develop rapport with the customer base, great by usage of name have knowledge or account ownership , responsive and timely with correspondence and problem resolution.
- - Act with confidence by answering or finding the answer to customer questions and finding solutions to their issues. Maintaining a position of trust and responsibility by keeping all customer Is business confidential.
- - Bank operation transaction.
- - Perform daily office responsibilities to maintain the efficient operations of the office.
- - Night deposit
- - Dual key process
- - Maintain personally a balancing record.
- - Certified ATM custodian
- - Safe deposit Certified
Team Lead
CDS Co Partners With Costco
United States
11.2021 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Case Manager
Horne LLP
Los Angeles, California, United States
03.2022 - 06.2022
- Worked as a case manager.
- It was a state project CA rent relief for COVID victims.
- Worked with document verification to approve them rent.
- Tools used for these tasks were Neighbourly, power BI , MS office.
CSR
Deloitte
Irving, Texas, United States
03.2020 - 03.2022
- Inbound and outbound call center
- Use Cisco Jabber and Cisco Finesse to receive and make call
- Assist with training of new Customer Service team members
- Proficient computer skills: windows, word, excel, Outlook
- Use Slake to join management and community meeting
- Working with Schedule appointment based on location.
- Inbound and outbound calls scheduling appointments and emailing appointment.
- Experience with Team Viewer to join team Meeting.
- Good Experience with Salesforce for record customer data and information.
- Critical thinking to drive for solutions to issues
- HIPPA Training Certification done also.
Project Manager
Trg Customer Solutions, Inc.
Karachi, Pakistan
01.2016 - 03.2017
- Supports the Human Resources Department by providing professional, analytical, and technical support to HR related projects and initiatives including the interpretation and maintenance of HR policies, programs, and procedures
Education
Associate Of Business Administration - Business
University of Karachi
Karachi , Pakistan01.2013
Skills
- CSR
- Customer Service
- Customer Service Team
- Tally
- Database
- MS Office
- Detail Oriented
- Etiquette
- Presentation Skills
- Very Organized
- Highly Organized
- Mentoring
- Cashier
- Retail Sales
- Kitchen
- Customer Service Oriented
- Market Research
- Microsoft Office
- Teller view
- SVP
Certification
- SAMIA SALEEM
- HIPPA
LANGUAGES
English - Intermediate
Timeline
Teller lead
Wells Fargo Financial Inc
03.2022 - 11.2024
Case Manager
Horne LLP
03.2022 - 06.2022
Team Lead
CDS Co Partners With Costco
11.2021 - 03.2023
CSR
Deloitte
03.2020 - 03.2022
Project Manager
Trg Customer Solutions, Inc.
01.2016 - 03.2017
Associate Of Business Administration - Business
University of Karachi