Motivated professional offering masters in Business Adminstration. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Wells Fargo
02.2023 - Current
Reviewed customer complaints regarding product performance or functionality issues.
Prepared estimates and budgets.
Determined design criteria or specifications.
Developed innovative, fact-based and achievable strategies and operating models based on evaluations.
Remained current on latest IT developments and advancements to automate and modernize systems.
Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
Drafted functional specifications documents outlining project scope, objectives and deliverables.
Accessibility Engineer/Product Manager
Google
Mountain View, CA
04.2021 - 02.2023
Assisted in troubleshooting issues related to product design or manufacturing processes.
Developed ballpark estimates and monitored operating budget of several multi-year projects in various functional areas.
Determined design criteria or specifications.
Identified customer needs and developed solutions based on user feedback.
Designed engineering experiments.
Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
Conducted analyses addressing failure, reliability or yield improvement.
Generated technical reports for customers.
Analyzed customer requirements to determine project scope and objectives.
Accessibility Engineer
Wells Fargo
01.2018 - 04.2021
Engaged with user experience designers crafting clean interfaces with simple, intuitive interactions, and functions for software package.
Coordinated system installations, testing and code corrections.
Coordinated testing and validation procedures through software development lifecycle.
Performed integration testing between different components of an application prior to release.
Liaised with QA testers to perform testing meeting various parameters.
Introduced automation tools to enhance workflow.
Met with stakeholders, product teams and customers throughout system development lifecycle.
Designed, developed and implemented firmware to support embedded system product concepts.
Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Education
MBA - Business Adminstration
Santa Clara University
Santa Clara
06-2024
Bachelor of Science - Computer Science
UC Davis
Davis, CA
12-2017
Skills
Workflow Analysis
Operations Analysis
Requirements Gathering
Business Process Improvement
Campaign Performance Tracking
Customer Needs Assessment
KPI Tracking
Strategic Planning
Quality Assurance
Business Planning
Competitive Analysis
Data Analysis
HTML and CSS
Product Development
Negotiation
User Acceptance Testing
CRM Systems
Product Management
Project Management
Consulting
Microsoft Office Suite
Customer Targeting
Process Optimization
Needs Assessments
Cost-Benefit Analysis
Affiliations
Hollywood buff
Car lover and amateur mechanic
Love to travel and have seen 70% of America so far!
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)