Summary
Overview
Work History
Education
Skills
Reading WW11
Timeline
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Samir Hamed

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Problem Solver

Amazon
11.2021 - 09.2022
  • Networked to gather outside expertise to solve issues.
  • Searched for opportunities to improve or incorporate ways to serve, create and operate.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Looked outside known experience to find solutions and produce results.
  • Researched and extracted data to complete tasks.
  • Defined problem to identify, prioritize and select alternatives.
  • Improved business process support and optimization through continuously improved toolset.
  • Used logic and imagination to analyze situations and develop intelligent solutions.
  • Gathered and designed technical specifications to solve customer needs.

Warehouse Assistant

Allran Electric Of New York
06.2017 - 08.2017
  • Sorted and delivered materials to different work areas and staff.
  • Managed staff scheduling to prepare for high and low production periods to keep warehouse running smoothly.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Compared shipping orders and invoices against contents received to verify accuracy.

Education

No Degree - Criminal Justice

College Of Staten Island
Staten Island, NY

High School Diploma -

Curtis High School
Staten Island, NY
06.2021

Skills

  • Critical Thinking
  • Customer Experience
  • Time Management
  • Apple macOS

Reading WW11

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Timeline

Problem Solver

Amazon
11.2021 - 09.2022

Warehouse Assistant

Allran Electric Of New York
06.2017 - 08.2017

No Degree - Criminal Justice

College Of Staten Island

High School Diploma -

Curtis High School
Samir Hamed