Samir Melgar
Johnston,RI
Summary
Enthusiastic and driven second-year Computer Science major at the University of Rhode Island, eager to build hands-on experience and expand my knowledge in the field. While I am new to the discipline and still developing my technical skills, I have a strong passion for learning and a solid foundation in basic programming concepts. I am actively seeking opportunities to gain practical experience, collaborate with others, and deepen my understanding of software development, coding, and problem-solving. Excited to contribute my growing skills and dedication to projects while learning from industry professionals and peers.
Overview
3
3
years of professional experience
Work History
Bank Teller
Citizens Bank
05.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
Santander
01.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
Senior Customer Specialist
CarMax
12.2021 - 11.2022
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Directed customers to appropriate departments for additional support.
- Assessed and offered solutions to improve procedures and customer experiences.
- Analyzed client feedback to identify areas for improvement, leading to more efficient problem-solving techniques.
Education
Bachelor of Science - Computer Science
University Of Rhode Island
South Kingstown, RI06-2027
Skills
- Data entry
- Data management
- Computer operations management
- Documentation skills
- Time management
- Multitasking and organization
- Hardware and software installation
- Technical support
- Decision-making
- Information analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
Citizens Bank
05.2024 - Current
Bank Teller
Santander
01.2023 - 04.2024
Senior Customer Specialist
CarMax
12.2021 - 11.2022
Bachelor of Science - Computer Science
University Of Rhode Island
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