Samira Abdullahi

• Oversaw program performance quality and service delivery to ensure operational excellence.
• Assisted in scheduling and staff performance evaluations.
• Directed daily operations and floor management to optimize patient flow and enhance care delivery.
• Assisted in onboarding and training staff on clinical workflows, patient interactions, and operational standards.
• Facilitated effective communication channels between healthcare providers and staff to enhance patient care experience.
• Championed accountability and performance within the team, fostering a culture of real-time problem solving.

• Support operational improvements that enhance workflow, reduce delays, and improve patient satisfaction

• Directed performance management across 12 locations, enhancing KPIs through targeted coaching and staff development initiatives.
• Led cross-functional collaboration between leadership and store teams to improve workflow, patient experience, and operational consistency
• Facilitated program-level initiatives, including workflow optimization and patient flow improvements
• Trained, onboarded, and certified clinical staff, ensuring compliance and high-quality service delivery
• Directed transition of four locations to telehealth operations, overseeing equipment training teams and ensuring operational readiness.
• Successfully cross-trained associates across multiple locations, strengthening team capability and operational flexibility
• Enhanced retinal imaging utilization by 20% through strategic coaching and fostering team accountability.
• Implemented strategies to consistently drive KPIs into the 'green' performance range, supporting revenue growth and improving patient satisfaction.
• Facilitated cross-location communication to ensure improved execution accountability and maintain consistency.

• Assisted customers by providing timely and knowledgeable support for complex issues.
• Supported team members in monitoring productivity and offered helpful feedback to boost performance.
• Coordinated staff activities to maximize efficiency and improve patient satisfaction.
• Streamlined workflow processes and reduced wait times through effective scheduling and enhancements.
• Addressed escalated patient concerns, promoting retention and trust.
• Supervised daily optical operations, ensuring compliance with company standards and procedures.
• Trained and mentored staff on best practices for patient care and eyewear fitting techniques.
• Analyzed staff performance metrics to identify training needs and improve service delivery.
• Coordinated with healthcare providers to ensure seamless patient experiences throughout their visits.
• Led team meetings to discuss objectives, share feedback, and promote a collaborative work environment.

• • Delivered individualized patient care while maintaining detailed documentation and compliance
• • Collaborated with healthcare teams to improve patient outcomes
• Administered medication and monitored client health conditions regularly.
• Provided personal care and assistance with daily living activities for clients.

• Helped senior managers run smooth operations by independently handling day-to-day requirements.
• Conducted regular inventory checks and placed orders for supplies as needed.
• Implemented company policies and procedures consistently amongst staff members.
• Analyzed performance metrics to drive sales and improve team productivity
• Collaborated with staff to enhance customer service and satisfaction.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Directed performance management across 12 locations, enhancing KPIs through targeted coaching and staff development initiatives.
• Led cross-functional collaboration between leadership and store teams to improve workflow, patient experience, and operational consistency
• Facilitated program-level initiatives, including workflow optimization and patient flow improvements
• Trained, onboarded, and certified clinical staff, ensuring compliance and high-quality service delivery
• Directed transition of four locations to telehealth operations, overseeing equipment training teams and ensuring operational readiness.
• Successfully cross-trained associates across multiple locations, strengthening team capability and operational flexibility
• Enhanced retinal imaging utilization by 20% through strategic coaching and fostering team accountability.
• Implemented strategies to consistently drive KPIs into the 'green' performance range, supporting revenue growth and improving patient satisfaction.
• Facilitated cross-location communication to ensure improved execution accountability and maintain consistency.