Samira Ahmed
Columbus,OH
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TCX
08.2022 - 01.2024
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
Independence Blue Cross
09.2021 - 07.2022
- I helped customers make payments on their health insurance, assist with locating nearest doctors that accept the insurance the customers have
- Assist with online access and password reset
- Help break down medical bills to customers understanding
- Experienced in medical terminology
Customer Service Representative
American signature
07.2020 - 02.2021
- Assist customers with placing and tracking orders
- Work from home job
Customer Service Representative
Garden city group
03.2018 - 04.2020
- Assist customers with any issues pertaining to their life insurance
- Help reset & recover passwords or emails
- Stay on top of claims as they are being resolved and make outbound calls to customers and letting them know status of their account .
Customer Service Representative
Answer net
03.2016 - 01.2018
- Answer calls and assist customers with any help they need .
Customer Service Representative
iQor
02.2015 - 01.2016
- Answer calls , assist customers with any issues & on weekends we did outbound calls
Dental assistant
comfort dental
01.2015 - 01.2015
Education
high school diploma -
Westland high school
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- problem solving techniques
- efficent
Certification
- X-ray
- Drivers License
- Home Health Aide
Languages
somali
Full Professional
Timeline
Customer Service Representative
TCX
08.2022 - 01.2024
Customer Service Representative
Independence Blue Cross
09.2021 - 07.2022
Customer Service Representative
American signature
07.2020 - 02.2021
Customer Service Representative
Garden city group
03.2018 - 04.2020
Customer Service Representative
Answer net
03.2016 - 01.2018
Customer Service Representative
iQor
02.2015 - 01.2016
Dental assistant
comfort dental
01.2015 - 01.2015
high school diploma -
Westland high school
- X-ray
- Drivers License
- Home Health Aide