Samira Ahmed
Columbus,OH
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TCX
08.2022 - 01.2024
- Investigated and resolved accounting, service and delivery concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
Independence Blue Cross
09.2021 - 07.2022
- I helped customers make payments on their health insurance, assist with locating nearest doctors that accept the insurance the customers have
- Assist with online access and password reset
- Help break down medical bills to customers understanding
- Experienced in medical terminology
Customer Service Representative
American signature
07.2020 - 02.2021
- Assist customers with placing and tracking orders
- Work from home job
Customer Service Representative
Garden city group
03.2018 - 04.2020
- Assist customers with any issues pertaining to their life insurance
- Help reset & recover passwords or emails
- Stay on top of claims as they are being resolved and make outbound calls to customers and letting them know status of their account .
Customer Service Representative
Answer net
03.2016 - 01.2018
- Answer calls and assist customers with any help they need .
Customer Service Representative
iQor
02.2015 - 01.2016
- Answer calls , assist customers with any issues & on weekends we did outbound calls
Dental assistant
comfort dental
01.2015 - 01.2015
Education
high school diploma -
Westland high school
Skills
- Customer Service
- Customer Care
- Call Center
- Customer Support
- problem solving techniques
- efficent
Certification
- X-ray
- Drivers License
- Home Health Aide
Languages
somali
Full Professional
Timeline
Customer Service Representative
TCX
08.2022 - 01.2024
Customer Service Representative
Independence Blue Cross
09.2021 - 07.2022
Customer Service Representative
American signature
07.2020 - 02.2021
Customer Service Representative
Garden city group
03.2018 - 04.2020
Customer Service Representative
Answer net
03.2016 - 01.2018
Customer Service Representative
iQor
02.2015 - 01.2016
Dental assistant
comfort dental
01.2015 - 01.2015
high school diploma -
Westland high school
- X-ray
- Drivers License
- Home Health Aide
Similar Profiles
ZAHIRAH KAJA MOHDZAHIRAH KAJA MOHD
NS Call Centre at TCXNS Call Centre at TCX
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University
Norman BarcusNorman Barcus
Lead Technician at PuroClean Restoration SpecialistsLead Technician at PuroClean Restoration Specialists
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
Kyle LunsfordKyle Lunsford
Coding Documentation Liaison at Fairview Health ServicesCoding Documentation Liaison at Fairview Health Services