Samira El-Bekraoui
Lewisville,TX
Summary
Detail-oriented team player with exceptional organizational skills. Successfully managed multiple projects simultaneously with a focus on maintaining accuracy. Able to prioritize effective in fast paste environments. Providing exceptional communication and interpersonal skills. Enhancing customer experience and satisfaction by active listening and providing proficient customized solutions to build long term loyal business relationships with our clients as contributing and attaining or goal oriented organizational growth.
Overview
17
17
years of professional experience
Work History
Customer Service/Hostess/Food Expo/Trainer
Tight Ends Sports Bar and Grill
01.2020 - 01.2022
- Managed guest seating and reservations to optimize customer flow and service
- Trained new staff in customer service standards, ensuring consistent high-quality service delivery
- Maintained kitchen inventory records, contributing to efficient operational management.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Owner and Operator/Artist/Teacher
Henna Designs
01.2013 - 01.2020
- Developed a successful business offering premium wedding art services
- Handled contracts, invoicing, and marketing, while managing a team of artists
- Expanded the brand's social media presence to 80k organic followers, driving engagement and business growth.
C.N.A./P.C.A.
La Jolla Nurses Home Care
01.2010 - 01.2011
- Assisted clients with daily living activities, ensuring their comfort and well-being
- Managed medical records and appointments, ensuring timely and accurate documentation.
Medical Records Assistant
La Jolla Nursing and Rehabilitation Center
01.2008 - 01.2010
- Updated and managed patient records with precision, ensuring compliance with medical standards
- Conducted pre-audits on medical records, identifying and resolving discrepancies.
Telemarketing Representative
Vikings Magazine Service
01.2005 - 01.2006
- Delivered personalized customer service that consistently exceeded sales targets
- Built strong rapport with clients, enhancing loyalty and retention.
Education
Licensed Vocational Nursing -
Concorde Career College
Health Rehabilitation Therapy Technician -
Kaplan Higher Education
HTML/CSS -
Coding Dojo
11.2020
Skills
- Data Entry & Records Management: Exceptional accuracy and speed in updating and maintaining databases, with a strong focus on detail and efficiency
- Customer Service Excellence: Proven ability to communicate effectively, resolve issues swiftly, and ensure high customer satisfaction
- Technical Proficiency: Skilled in Microsoft Word, HTML, CSS, and social media marketing platforms, ensuring seamless integration of digital tools into work processes
- Invoicing & Billing: Proficient in managing invoices, billing processes, and financial records, ensuring accuracy and timely follow-ups
- Team Collaboration & Training: Experienced in onboarding and training new employees, fostering a cooperative and high-performing work environment
- Client and business focused relationship building and customized problem solving solutinons
Communitywork
Operation Kindness, Carrollton, TX, Volunteer, Dedicated volunteer, assisting in the care, feeding, and grooming of animals. Played a key role in creating a warm, welcoming atmosphere for adopters and fellow volunteers, fostering community connections and support.
References
Available upon request.
Timeline
Customer Service/Hostess/Food Expo/Trainer
Tight Ends Sports Bar and Grill
01.2020 - 01.2022
Owner and Operator/Artist/Teacher
Henna Designs
01.2013 - 01.2020
C.N.A./P.C.A.
La Jolla Nurses Home Care
01.2010 - 01.2011
Medical Records Assistant
La Jolla Nursing and Rehabilitation Center
01.2008 - 01.2010
Telemarketing Representative
Vikings Magazine Service
01.2005 - 01.2006
Licensed Vocational Nursing -
Concorde Career College
Health Rehabilitation Therapy Technician -
Kaplan Higher Education
HTML/CSS -
Coding Dojo
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