Samirah Deshields
Philadelphia,PA
Summary
Aspiring Certified Clinical Medical Assistant with a passion for patient care and a strong interest in pediatric, obstetrics, and family medicine. Dynamic and empathetic professional with a proven track record, excelling in patient-focused care and exceptional communication. Skilled in managing high-pressure situations and fostering teamwork, while currently enhancing technical expertise in phlebotomy and EHR. Passionate about delivering outstanding service and growth in healthcare environments.
Overview
4
4
years of professional experience
Work History
Guest Experience Associate
The Franklin Institute
Philadelphia, PA
09.2023 - 12.2023
- Delivered high-level customer service in a busy, educational environment
- Assisted diverse visitors, demonstration patience, empathy, and clear communication
- Strengthened adaptability and people skills
Front of House Tea
Chick-fil-A
Philadelphia, PA
04.2021 - 07.2023
- Developed outstanding hospitality and problem-solving skills.
- Managed long lines and high-pressure situations with professionalism.
- Gained experience in multitasking, teamwork, and customer conflict resolution.
Social Media Representative
Good Looks Optics
Philadelphia, PA
11.2020 - 02.2021
- Increased brand awareness by developing and implementing creative social media campaigns.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
Summer Camp
Carmen's Clubhouse
Philadelphia, PA
07.2019 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
Education
Certified Clinical Medical Assistant Program
Stepful
Philadelphia, PA05-2025
High School Diploma -
Pennsylvania Leadership Charter School
West Chester, PA06-2023
Skills
- Patient-Focused Care
- Team Collaboration
- Strong empathy
- Exceptional communication
- Experience with Children & Families
- Adaptability in Fast-Paced Environments
- Phlebotomy & EKG (in progress)
- Electronic Health Records (EHR)
- HIPAA Awareness
- Passion for Growth in Healthcare
- Computer skills: Google Suite, Microsoft Office, Social Media
Timeline
Guest Experience Associate
The Franklin Institute
09.2023 - 12.2023
Front of House Tea
Chick-fil-A
04.2021 - 07.2023
Social Media Representative
Good Looks Optics
11.2020 - 02.2021
Summer Camp
Carmen's Clubhouse
07.2019 - 08.2019
Certified Clinical Medical Assistant Program
Stepful
High School Diploma -
Pennsylvania Leadership Charter School