Samirah Robinson
Greenwood,SC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
09.2023 - Current
- Answered customer inquiries via phone, email, and chat
- Developed positive relationships with customers through friendly interactions
- Gathered customer feedback through surveys and used the data to improve customer service
- Developed strong relationships with customers by providing personalized assistance and support.
Caregiver
Senior Helpers National
10.2020 - Current
- Prepared meals according to dietary requirements and assisted with feeding when necessary
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability
- Respected the rights of each individual client while maintaining confidentiality of all personal information
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Housekeeping Cleaner
Self Regional Healthcare Foundation Women's Health Classic
01.2023 - 09.2023
- Organized storage closets ensuring that all items are properly labeled and stored away safely
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items
- Transported trash to designated disposal areas
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
Education
High School Diploma -
Greenwood High School
Greenwood, SC05.2006
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Technical Support
- Report Generation
- Information Security
- Complaint resolution
- Data Entry
- De-Escalation Techniques
- Microsoft PowerPoint
- Dispute Resolution
Timeline
Customer Service Representative
Conduent
09.2023 - Current
Housekeeping Cleaner
Self Regional Healthcare Foundation Women's Health Classic
01.2023 - 09.2023
Caregiver
Senior Helpers National
10.2020 - Current
High School Diploma -
Greenwood High School
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