SA'MIYA JONES
Jacksonville
Summary
Experienced Customer Service Representative with over three years of success in delivering exceptional customer care. Recognized for strong communication skills, professionalism, and the ability to build positive relationships with both customers and team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
DoWell Medical Center
07.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing.
- Maintained electronic health records, improving data accessibility for medical staff.
- Assisted patients with inquiries, providing exceptional customer service and support.
Front Desk Receptionist
The Lash Lounge
05.2024 - Current
- Greeted and welcomed guests, providing a positive first impression of the company
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Collaborated with other team members to ensure seamless communication across different departments
- Maintained knowledge of company policies, procedures, and services to provide accurate information to guests
- Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed
Cashier/Customer Service
Walgreens
08.2021 - 05.2024
- Engaging with customers to address their questions and issues
- Resolving customer complaints and ensuring their contentment
- Accurately processing customer orders and transactions
- Maintaining a professional and positive demeanor during customer interactions
- Working collaboratively with team members to improve customer satisfaction
- Exhibiting effective communication skills to relay information
- Promoting additional products and services
- Customer Service
Education
Bachelor of Science - Nursing
Western Governors University
Jacksonville, FL05-2028
Esthetician School - undefined
FSCJ
Jacksonville, FL06.2025
Graduate - High school
Mandarin high school
Jacksonville, FL06.2024
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Office administration
- Customer service
- Time management
- Attention to detail
- Cash handling
- Listening skills
Certification
- Esthetician License
- Driver's License
Timeline
Medical Receptionist
DoWell Medical Center
07.2025 - Current
Front Desk Receptionist
The Lash Lounge
05.2024 - Current
Cashier/Customer Service
Walgreens
08.2021 - 05.2024
Esthetician School - undefined
FSCJ
Graduate - High school
Mandarin high school
Bachelor of Science - Nursing
Western Governors University
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