Samiya Norwood
Temple,TX
Summary
Detail‑oriented and adaptable professional with 4+ years of experience in customer service, hospitality, and administrative support. Skilled in managing high‑volume communication, resolving customer issues, and maintaining organized digital workflows. Strong multitasker with proven success working independently, meeting deadlines, and delivering exceptional service in both fast‑paced and remote environments. Tech‑savvy, quick to learn new systems, and committed to providing efficient, high‑quality support.
Overview
6
6
years of professional experience
Work History
Server/Bartender
La Riv Italian Cuisine
07.2025 - Current
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Participated in inventory management to optimize stock levels and reduce waste.
- Implemented feedback mechanisms to enhance service quality and team performance.
Manager
Moose & Goose Winery
01.2025 - 09.2025
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed performance metrics to identify areas for improvement and drive operational efficiency.
Server/Bartender
Water Street Waffle CO
03.2024 - 03.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and efficiency during peak service hours.
- Trained and mentored new staff on menu knowledge and service standards.
- Streamlined food delivery processes to improve overall dining experience.
Inventory Associate
Lowes Home Improvement Stores
10.2023 - 03.2024
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Conducted regular audits to verify accuracy of inventory records and identify variances.
- Collaborated with cross-functional teams to improve inventory management processes and efficiency.
- Trained new associates on inventory control systems and best practices for stock handling.
Bar Manager
Integrity Nail Bar
06.2022 - 02.2023
- Supervised daily operations, ensuring high standards of service and customer satisfaction.
- Developed and implemented staff training programs to enhance service efficiency and product knowledge.
- Managed inventory control, optimizing stock levels to reduce waste and improve profitability.
- Collaborated with management to create seasonal cocktail menus, driving customer engagement and sales growth.
Bar Team Leader
The Landing Strip Austin
03.2022 - 12.2022
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new team members on service standards and drink preparation techniques.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Developed cocktail menus, incorporating seasonal ingredients to enhance customer experience.
Inventory Specialist
Hobby Lobby
05.2021 - 02.2022
- Managed inventory levels to ensure efficient stock replenishment and minimize shortages.
- Conducted regular audits to verify accuracy of inventory records and identify discrepancies.
- Utilized inventory management software to track stock movements and generate reports.
- Collaborated with purchasing team to forecast demand and optimize inventory turnover rates.
Assistant
Adamson & Associates
01.2021 - 06.2021
- Coordinated project schedules, ensuring timely completion of deliverables and effective resource allocation.
- Assisted in preparing detailed reports for client meetings, enhancing communication and decision-making processes.
- Streamlined administrative workflows, improving efficiency and reducing turnaround time for document processing.
- Managed correspondence with clients, fostering strong relationships and facilitating prompt responses to inquiries.
Server
Stray Dogg Cafe
08.2020 - 01.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to maintain high-quality food presentation and hygiene standards.
- Assisted in training new servers on menu items and customer service protocols.
Server
Cafe 501
08.2020 - 01.2021
- Facilitated communication between front-of-house and kitchen teams to optimize service flow.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted to changing priorities during peak hours while maintaining service excellence.
Customer Service Representative
NTT Data
08.2019 - 09.2020
- Assisted patients with inquiries regarding healthcare services and insurance processes.
- Resolved customer complaints effectively, ensuring satisfaction and timely follow-up communication.
- Educated patients on available healthcare options and resources to enhance service experience.
- Documented patient interactions accurately in CRM software to maintain up-to-date records.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Education
Master of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH07-2026
High School Diploma -
Putnam City West
Bethany, OK05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Customer service
- Professional appearance
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Inventory management
- Task prioritization
Timeline
Server/Bartender
La Riv Italian Cuisine
07.2025 - Current
Manager
Moose & Goose Winery
01.2025 - 09.2025
Server/Bartender
Water Street Waffle CO
03.2024 - 03.2025
Inventory Associate
Lowes Home Improvement Stores
10.2023 - 03.2024
Bar Manager
Integrity Nail Bar
06.2022 - 02.2023
Bar Team Leader
The Landing Strip Austin
03.2022 - 12.2022
Inventory Specialist
Hobby Lobby
05.2021 - 02.2022
Assistant
Adamson & Associates
01.2021 - 06.2021
Server
Stray Dogg Cafe
08.2020 - 01.2021
Server
Cafe 501
08.2020 - 01.2021
Customer Service Representative
NTT Data
08.2019 - 09.2020
Master of Science - Cyber Security
Southern New Hampshire University
High School Diploma -
Putnam City West