Sammantha Koob
Longmont,CO
Summary
I am looking to strengthen my skills in all ways that I can. I’m ambitious to learn, especially in the floral field. I have always admired florists and their ability to create such beautiful bouquets and liven up circumstances. I always enjoyed helping my grandfather with his garden throughout the years, as well as purchasing multiple bouquets to create the perfect one for my mom on her birthday or mothers day. I am looking for a way to educate myself in botanicals in order to assist my family with the information.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Applied security, safety and loss prevention strategies during shifts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Worked very hard consistently and worked very well under pressure.
- While serving over 300 customers a day, I make it a point to serve every one of them with exceptional customer service.
- Communicate with the people I work with and with customers, always striving to provide the best experience for everyone around me.
- Consistently created over 200+ drinks in average shifts and maintained a consistently positive customer connection and satisfaction score.
Data Entry
Harmony Healing Center
05.2020 - 08.2020
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered nearly 1,000 individual paper records into new electronic medical records.
Education
Online Bachelors - Business
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Longmont High School
Longmont, CO05.2023
Skills
- Strategic Planning
- Conflict Resolution Techniques
- Managing Operations and Efficiency
- Effective Listening and Communication
- Customer Service
- High Volume
- Attention to Detail
- POS Operation
- Management
- Money Management
- Problem Resolution
- Strong Leadership Capability
Timeline
Shift Supervisor
Starbucks
07.2021 - Current
Data Entry
Harmony Healing Center
05.2020 - 08.2020
Online Bachelors - Business
Arizona State University
High School Diploma -
Longmont High School
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