SAMMI D CALAIRO
KAPOLEI,USA
Summary
My objectives are to play a vital role in ensuring an exceptional, high quality experience for the guest, while also running a highly efficient, sales-driven and profitable food establishment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
20
20
years of professional experience
Work History
GENERAL MANAGER
PIKO KITCHEN & BAR
03.2021 - Current
- Company Overview: Sullivan Families of Companies
- My objectives are to play a vital role in ensuring an exceptional, high quality experience for the guest, while also running a highly efficient, sales-driven and profitable food establishment
- Designed and implemented efficient scheduling systems to ensure optimal labor coverage while minimizing costs
- Collaborated with department heads to adjust schedules in real time to address unexpected staffing shortages or workload increases
- Accurately forecasted staffing needs based on historical data, seasonal trends, and operational demands, reducing overtime
- I lead the management team to create and ensure the execution of an outstanding dining experience centered around the delivery of excellent food offerings and a well-curated beverage offering including beer, wine and craft cocktails
- I am responsible for supporting the employees to anticipate guests' needs and service them with aloha while also driving sales, managing expenses, and maximizing profitability
- Sullivan Families of Companies
ASSISTANT GENERAL MANAGER
MAHI'AI TABLE
Kapolei , HI
02.2022 - 01.2024
- Company Overview: Sullivan Families of Companies
- As an assistant restaurant manager, my objective is to provide a vital role in ensuring an exceptional, high-quality experience for the guest, while also running a highly efficient, sales-driven and profitable food establishment
- I work with the management team to create and ensure the execution of an outstanding dining experience centered around the delivery of excellent food offerings and a well curated beverage offering including beer, wine and craft cocktails
- As assistant restaurant manager I am responsible for supporting the employees to anticipate guests' needs and service them with aloha while also driving sales, managing expenses and maximizing profitability
- Sullivan Families of Companies
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
BAR MANAGER
GERMAINIE'S LUAU
Kapolei , Hawaii
03.2021 - 01.2024
- Company Overview: ROBERTS of HAWAII
- Promoted to Bar Manager within 7 months after my display of leadership and management skills
- As Bar Supervisor I manage inventory, hiring, training, and overseeing staff, maintaining a budget, managing operations, taking bar inventory, conducting marketing strategies to promote sales
- Started as a server and bartender servicing guest of the luau
- Service included but not limited to mixing variety of mixed drinks, liquor, pouring beer, wine, liquors, and mixed beverages
- Keeps the bar area safe, clean, and well-stocked throughout each working shift
- ROBERTS of HAWAII
- Explained goals and expectations required of trainees.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved problems or concerns to satisfaction of involved parties.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained new employees to perform duties.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Delegated work to staff, setting priorities and goals.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Reorganized bar stations to streamline service flow.
OWNER/OPERATOR
PAAHANA SERVICES LLC
01.2005 - 01.2024
- Company Overview: Woman owned small business on Molokai
- Providing janitorial services for the federal government as well as private home cleaning
- Silkscreen, heat press printing business
- Wholesale distributor of essential oils
- Woman owned small business on Molokai
- Negotiated contracts with clients for products or services rendered by the company.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Conducted market research to identify new business opportunities.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered excellent customer service to clients and fellow employees.
- Developed business plan and budget to maximize profitability.
ADMINISTRATIVE ASSISTANT COORDINATOR
PACIFIC COMMERCIAL SERVICES
Kapolei , HI
03.2021 - 01.2022
- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
- Filing and organizing records, invoices and other important documentation
- Submitting work orders and scheduling repairs for general office space and equipment
- Applied for government applications for badging personnel to access government sites such as Joint Base Pearl Harbor, Kaneohe Base etc
- Answered incoming calls in a professional manner while providing accurate information to callers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
- Developed processes to streamline workflow within the department resulting in improved efficiency.
- Improved office organization by developing filing system and customer database protocols.
- Summarized and analyzed data from sources to create detailed documents, reports and high-level presentations.
- Maintained updated employee records in accordance with company policies and procedures.
OVERNIGHT FREIGHT ASSOCIATE
HOME DEPOT
09.2020 - 03.2021
- Unloading and stocking shelves to maintain a fully stocked store
- Helping customers when and where needed
- Preparing the store for the next day by cleaning, moving and disregarding any possible liabilities around the store
AVIONIC RECORDS CLERK
TRANS AIR HAWAII
01.2020 - 09.2020
- As an Avionics' and Maintenance Service writer
- I am responsible for the management and sustainment of all aircraft log books, aeronautical equipment service records, aircraft maintenance files, records and reports, directives and correspondence in an aircraft maintenance and operations environment
- Manage scheduling of aircraft maintenance
- Responsible for data entry of aircraft information into Aircraft Maintenance System Audit 3 program
- Keeps records of usage and time intervals between inspections, life limited overhauled components
- Update flights daily ad perform a daily audit for accuracy
- Update maintenance manual revisions and instructions for continued airworthiness
- Earned my Certificate in HAZMAT Endorsement Transportation Security Administration
OFFICE ADMINISTRATOR
AURORA CHARTERS
04.2019 - 09.2019
- Work directly with boat captains, employees, and customers to ensure daily charter schedules operate smoothly
- Scheduled water activities for customers as well as vessel maintenance
- Answered phone calls, handled correspondence, maintaining diaries and arranging appointments
- Prepared and collating reports, filing files and organizing daily office operations
- Managed databases prioritizing workloads, implementing new procedures and administrative systems, liaising with relevant organizations and clients
- Processed bills and expenses and assisted in payroll
RESIDENT INSURANCE PRODUCER
AMERICAN INCOME LIFE INSURANCE
01.2016 - 01.2019
- Sold life insurance using a network AIL prepared lead list
- Developed and created life insurance protection for customers
- Scheduled appointments with clients in their homes and public places
- Provided clam assistance to clients regarding their policies
POSTMASTER RML
UNITED STATES POSTAL SERVICE
01.2012 - 01.2017
- Responsible for daily operations of the customer service window
- Responsible for daily delivery of USPS mail and parcels
- Answer phone calls regarding parcel and mail discrepancies
- Sold USPS postal products and maintained petty cash within the post office
OFFICE ADMINISTRATOR
DANIEL S. MCGUIRE MD
01.2008 - 01.2012
- Maintained all office correspondence, answered phones, scheduled appointments for patients
- Scheduled travel vouchers for clients needing medical services outer island
- Communicated by phone or email to other medical providers to obtain medical information regarding patients
- HIPPA trained
- Kept records regarding payments, staff scheduling, and medical files
Education
HAZMAT Endorsement -
Transportation Security Administration
03.2021
Certificate of Completion - Computer Science in Business Technology
Heald Business of Technology
07.1997
High School Diploma -
Molokai High School
06.1993
Skills
- Microsoft Office
- People skilled
- Computer skilled
- Teamwork
- Perseverance and Motivated
- Leadership
- Sales
- Employee development
- Supervision and training
References
- DAYNA NG, DISPATCHER, PACIFIC COMMERCIAL SERVICES, 91-254 OLAI STREET, KAPOLEI, HAWAII, 96707
- RUTHIE MISAKI, STATE OF HAWAII, DEPT. OF HUMAN SERVICES, P.O. BOX 530, KAUNAKAKAI, HI, 96748, 808-646-9026
- RAQUEL DUDOIT, OWNER AND OPERATOR OF MOANA'S BUS SERVICE, MOANA'S FLORIST, P.O. BOX 722, KAUNAKAKAI, HI, 96748
- MATHEW REICH, PURCHASING MANAGER- ACE HARDWARE, 5761 KAMEHAMEHA V HWY, P.O. BOX 825, KAUNAKAKAI, 96748, 808-336-1486
- CLAUDELLE KAPUNI, BIOLOGICAL SCIENCE TECHNICIAN WITH USDA APHIS WILDLIFE SERVICE, P.O. BOX 42, HOOLEHUA, HI, 96729, 808-336-0193
- JOHNETTE KAAI, RETIRED- STATE OF HAWAII, P.O. BOX 1331, KAUNAKAKAI, HI, 96748, 808-658-9971
Timeline
ASSISTANT GENERAL MANAGER
MAHI'AI TABLE
02.2022 - 01.2024
GENERAL MANAGER
PIKO KITCHEN & BAR
03.2021 - Current
BAR MANAGER
GERMAINIE'S LUAU
03.2021 - 01.2024
ADMINISTRATIVE ASSISTANT COORDINATOR
PACIFIC COMMERCIAL SERVICES
03.2021 - 01.2022
OVERNIGHT FREIGHT ASSOCIATE
HOME DEPOT
09.2020 - 03.2021
AVIONIC RECORDS CLERK
TRANS AIR HAWAII
01.2020 - 09.2020
OFFICE ADMINISTRATOR
AURORA CHARTERS
04.2019 - 09.2019
RESIDENT INSURANCE PRODUCER
AMERICAN INCOME LIFE INSURANCE
01.2016 - 01.2019
POSTMASTER RML
UNITED STATES POSTAL SERVICE
01.2012 - 01.2017
OFFICE ADMINISTRATOR
DANIEL S. MCGUIRE MD
01.2008 - 01.2012
OWNER/OPERATOR
PAAHANA SERVICES LLC
01.2005 - 01.2024
HAZMAT Endorsement -
Transportation Security Administration
Certificate of Completion - Computer Science in Business Technology
Heald Business of Technology
High School Diploma -
Molokai High School