Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director
Louisiana Association for Challenged Adults
06.2023 - Current
Direct day-to-day operations for a licensed day program supporting 70+ adults with I/DD
Ensure compliance with Medicaid billing and HCBS licensing standards
Authored 80% of the organization's 2024 Quality Enhancement Plan (QEP)
Conducted revenue analysis to support CPA-led HCBS cost reporting
Program Coordinator
Louisiana Association for Challenged Adults
09.2022 - 06.2023
Conducted quarterly audits of 100+ participant records
Created monthly CLE calendars and tracked community engagement metrics
Managed new participant intake including interviews, assessments, and coordination
Business Office Assistant
Sage Outpatient Rehab Hospital
02.2022 - 09.2022
Processed and tracked insurance billing claims for PT/OT services
Scheduled 30+ patient appointments daily and maintained HIPAA-compliant records
Coordinated services between therapists, billing, and front desk teams
Office Manager
La-Z-Boy Gallery
01.2019 - 01.2021
Oversaw showroom operations and managed $200K+ in inventory
Supervised 6+ customer service associates and conducted weekly performance reviews
Education
Bachelor of Business Administration - General Management
LOUISIANA STATE UNIVERSITY SHREVEPORT (LSUS)
Shreveport, LA
09.2025
Associate of Science - General Studies
NORTHSHORE TECHNICAL COMMUNITY COLLEGE
Hammond, LA
01.2022
Skills
QuickBooks
Microsoft Excel
Google Workspace
Medicaid Billing & Reconciliation
HCBS Compliance
Budget Planning
Vocational Scheduling
Staff Onboarding
Meeting facilitation
Economic development
Data analysis
Strategic projects
Certification
BLS for Healthcare Providers (AED & CPR Certified)
Honors And Affiliations
Member, National Society of Leadership and Success (NSLS)
Member, Phi Theta Kappa Honor Society (PTK)
Timeline
Assistant Director
Louisiana Association for Challenged Adults
06.2023 - Current
Program Coordinator
Louisiana Association for Challenged Adults
09.2022 - 06.2023
Business Office Assistant
Sage Outpatient Rehab Hospital
02.2022 - 09.2022
Office Manager
La-Z-Boy Gallery
01.2019 - 01.2021
Associate of Science - General Studies
NORTHSHORE TECHNICAL COMMUNITY COLLEGE
Bachelor of Business Administration - General Management
Residential Counselor at Mentally Challenged Adults, Carl's Place Residential Group HomeResidential Counselor at Mentally Challenged Adults, Carl's Place Residential Group Home
Marketing and Media Manager at Nevada Diabetes Association for Children and AdultsMarketing and Media Manager at Nevada Diabetes Association for Children and Adults