Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director
Louisiana Association for Challenged Adults
06.2023 - Current
Direct day-to-day operations for a licensed day program supporting 70+ adults with I/DD
Ensure compliance with Medicaid billing and HCBS licensing standards
Authored 80% of the organization's 2024 Quality Enhancement Plan (QEP)
Conducted revenue analysis to support CPA-led HCBS cost reporting
Program Coordinator
Louisiana Association for Challenged Adults
09.2022 - 06.2023
Conducted quarterly audits of 100+ participant records
Created monthly CLE calendars and tracked community engagement metrics
Managed new participant intake including interviews, assessments, and coordination
Business Office Assistant
Sage Outpatient Rehab Hospital
02.2022 - 09.2022
Processed and tracked insurance billing claims for PT/OT services
Scheduled 30+ patient appointments daily and maintained HIPAA-compliant records
Coordinated services between therapists, billing, and front desk teams
Office Manager
La-Z-Boy Gallery
01.2019 - 01.2021
Oversaw showroom operations and managed $200K+ in inventory
Supervised 6+ customer service associates and conducted weekly performance reviews
Education
Bachelor of Business Administration - General Management
LOUISIANA STATE UNIVERSITY SHREVEPORT (LSUS)
Shreveport, LA
09.2025
Associate of Science - General Studies
NORTHSHORE TECHNICAL COMMUNITY COLLEGE
Hammond, LA
01.2022
Skills
QuickBooks
Microsoft Excel
Google Workspace
Medicaid Billing & Reconciliation
HCBS Compliance
Budget Planning
Vocational Scheduling
Staff Onboarding
Meeting facilitation
Economic development
Data analysis
Strategic projects
Certification
BLS for Healthcare Providers (AED & CPR Certified)
Honors And Affiliations
Member, National Society of Leadership and Success (NSLS)
Member, Phi Theta Kappa Honor Society (PTK)
Timeline
Assistant Director
Louisiana Association for Challenged Adults
06.2023 - Current
Program Coordinator
Louisiana Association for Challenged Adults
09.2022 - 06.2023
Business Office Assistant
Sage Outpatient Rehab Hospital
02.2022 - 09.2022
Office Manager
La-Z-Boy Gallery
01.2019 - 01.2021
Associate of Science - General Studies
NORTHSHORE TECHNICAL COMMUNITY COLLEGE
Bachelor of Business Administration - General Management