Sammie Spencer

-Oversaw all daily operations for 3 Collision centers including Longview, TX, Texarkana, Tx, and Hot Springs, AR.

-Created an MSO (Multi-Shop Organization) in order to include all DRP Insurance partners for all collision centers.

-Tracked and analyzed all financial data to achieve maximum gross profit including watching all collision expenses

-Implemented standard operating procedures at all locations to improve customer experience

-Coordinated all iCar training and GM training for body shop staff to be compliant with DRP and GM requirements

-Trained Incoming Body Shop Managers and Estimators

-Executing plans and processes to reduce expenses and maximize overall collision efficiency

-Maintain exceptional CSI scores with customers and DRP Insurance partners

• Collaborated with other departments to improve overall company performance and customer experience.
• Managed inventory control for parts and supplies, minimizing waste and reducing costs.
• Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
• Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
• Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
• Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
• Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.

• Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
• Supervised and managed shop operations and tasks.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
• Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
• Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
• Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.