Sammy Bruno
Orlando,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Lead Server
Franco Italian Bistro
03.2021 - 01.2024
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Started employment as busser and was promoted to lead server.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
FOH Staff Member
Chik-Fil-A
04.2020 - 03.2021
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Streamlined the ordering process for increased order accuracy and improved overall guest experience.
- Collaborated with kitchen staff to ensure seamless communication and prompt delivery of orders.
- Handled high-pressure situations with poise, ensuring guests felt valued despite any challenges faced.
- Utilized time management skills effectively during peak hours to ensure all guests received prompt and attentive service.
Education
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2023
Skills
- Teamwork and Collaboration
- Upselling Techniques
- Guest Relations
- Accurate Money Handling
- Menu Memorization
- Order Taking and Processing
- POS Systems
- Relationship Management
- Menu Recommendations
- Fine Dining
- Full Service Dining
- Resourceful and Reliable
Timeline
Lead Server
Franco Italian Bistro
03.2021 - 01.2024
FOH Staff Member
Chik-Fil-A
04.2020 - 03.2021
High School Diploma -
Royal Palm Beach High School
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