Sammy Garcia
Espanola,New Mexico
Summary
I would like to learn and gain the knowledge of improving my computer skills for better job and better pay and better career Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Rainbow Foods #8925
Las Cruces, NM
09.2001 - 02.2003
- Charge of front-end of cashiers and baggers Cashiering and tending to customer Needs
- Providing directions to cashier and baggers then moved Los Alamos to go back Smiths
Customer Service Manager
Smith’s Food & Drug#483
Las Cruces, NM
05.2004 - 08.2001
- I worked as a Liquor clerk before being promoted to CSM! I worked as Dairy clerk before transferring to Liquor dept! I was a bagger and then cashier.
Courtesy Clerk/Backup Cashier
Smith’s Food & Drug#432
Whiterock, NM
08.1993 - 05.1994
- Bagging and carrying out groceries for customers
- Stocking and facing products on shelves
- Transferred to Smiths #483
Liquor Manager
Smith’s Food & Drug #497
Los Alamos, NM
02.2003
- Daily facing, stocking, tracking daily sales of my department! Ordering with my salesmen from Southern, National, Admiral & Premier! Also, I help as a back-up cashier in the store and other duties
Education
Marketing/Management -
New Mexico State University
08.1991
High School diploma -
Los Alamos high School
06.1991
Skills
- Handling Escalations
- Schedule Coordination
- One Call Resolution
References
References are available on request.
Affiliations
- walkin,Hiking spending time with My son. and .Cooking Barbequing Liftingweights Fishing
Accomplishments
- Been with Smith's for Over 30. years
Certification
- Alcohol certified
- WSET Level 1
Websites
References
References available upon request.
Timeline
Customer Service Manager
Smith’s Food & Drug#483
05.2004 - 08.2001
Liquor Manager
Smith’s Food & Drug #497
02.2003
Customer Service Manager
Rainbow Foods #8925
09.2001 - 02.2003
Courtesy Clerk/Backup Cashier
Smith’s Food & Drug#432
08.1993 - 05.1994
Marketing/Management -
New Mexico State University
High School diploma -
Los Alamos high School