SAMMY MARTE
Katy
Summary
Strategic Process Assistant with 5+ years of experience in warehouse operations management. Strengthened operational efficiency at Amazon by enhancing workflow coordination and achieving real-time problem resolution. Seeking leadership opportunities to drive operational excellence and continuous improvement through advanced process management and performance tracking expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Assistant (Tier III)
Amazon
Houston
11.2019 - Current
- I led operations at Amazon in a Customer Returns warehouse as a Process Assistant (Tier III). In this role, I helped run day-to-day operations on the floor by coordinating associates, managing workflow and priorities, tracking performance metrics, and solving problems in real time to keep the process moving safely and efficiently.
- Championed continuous improvement projects by analyzing operational data and identifying bottlenecks to streamline returns processing.
- Supervised a team of 50+ associates over 12-hour shifts, utilizing Team Management practices and training tools to achieve 98% schedule adherence and reduce error rates by 15% throughout peak season operations.
- Supported quality and process adherence, removed barriers (missing info, misprocessed items, bottlenecks), and partnered with leadership to communicate updates and drive continuous improvement.
- Coordinated staffing schedules and resource allocation daily, adjusting in real-time to fluctuating workflow volumes to uphold throughput and maintain operational continuity.
Store Manager (promoted from Bilingual Sales Rep.)
Boost Mobile
Houston
11.2017 - 02.2020
- Led 5-8 associates in scheduling, coaching, cash handling, deposits, and inventory control to ensure operational efficiency.
- Streamlined daily retail operations by standardizing point-of-sale procedures, which enhanced customer satisfaction and contributed to year-over-year revenue growth.
- Consolidated sales data and inventory reports to enable data-driven decision-making, resulting in tighter inventory controls and better sales forecasting.
Accounting Assistant (Dominican Republic Customs)
Dirección General de Aduanas
Santo Domingo
03.2016 - 05.2017
- Reconciled customs duty transactions and validated payment records in compliance with regulatory protocols, improving audit readiness and accuracy of financial documentation.
- Utilized Excel (lookups, pivots) to track fees/tariffs, enhancing data timeliness and accuracy for reporting purposes.
- Supported A/P and A/R (invoice matching, reconciliations) while preparing monthly reports in government ERP systems to ensure accurate financial oversight.
Education
High School Diploma - Technical Diploma in Accounting
Instituto Tecnológico Simón Orozco
Santo Domingo ,Dominican Republic01.2016
Some College (No Degree) - Computer Science
Lone Star College
Cypress, TXSkills
- Standard Work 5S
- Safety/Quality
- Operational ownership
- Shift execution
- Workflow management
- Data-driven decision making
- Excel proficiency
- Microsoft Office
- Staffing & labor allocation
- Problem Solve
- Root Cause
- Performance coaching
- People leadership
- Cross-functional collaboration
- Effective communication
- Time management
Certification
Certificate in Tax and Public Administration, Dominican Republic, 2016, My Certificate in Tax and Public Administration strengthened my ability to interpret policies, ensure compliance, and maintain accurate documentation-skills I apply daily to drive standard work, audit-ready execution, and operational discipline as I lead teams toward performance goals.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Process Assistant (Tier III)
Amazon
11.2019 - Current
Store Manager (promoted from Bilingual Sales Rep.)
Boost Mobile
11.2017 - 02.2020
Accounting Assistant (Dominican Republic Customs)
Dirección General de Aduanas
03.2016 - 05.2017
High School Diploma - Technical Diploma in Accounting
Instituto Tecnológico Simón Orozco
Some College (No Degree) - Computer Science
Lone Star College