SANDRA MANATA
Atlanta,GA
Summary
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Overview
13
13
years of professional experience
Work History
Tier III Process Assistant (SSD)
Amazon
06.2021 - 09.2025
- Support, mentor and motivate others.
- Manage safety, quality, productivity, and customer promises.
- Collaborate with all teams including safety, Ops integration, Loss Prevention and Human Resources to develop plans to meet business objectives.
Tier III Process Assistant (AMXL)
Amazon
11.2020 - 06.2021
- Motivate a team of individuals to meet targets and productivity expectations in line with company goals.
- Tracking the attendance and work flow of the team and work alongside the Area Manager to highlight and rectify issues as they arise.
- Distribute daily work assignments to gain best productivity for the department.
- Ensuring team members are on task at all times by providing feedback, coaching, training and redirections as needed.
- Monitor and report associate’s performance issues as needed. Report concerns to Area Manager promptly.
- Multitasking and working to ICQA dead-lines on a daily, weekly, monthly basis.
- Execute daily, weekly, monthly action that increase accuracy.
- Support Area Manager to lead and supervise a team of associates in ICQA.
- Assign and direct work with Area Manager’s approval.
Warehouse Associate
Amazon
02.2019 - 11.2020
- ICQA counter
- Learning Ambassador – training and assist new associates on board.
Warehouse Associate
Amazon
08.2017 - 02.2019
- Picking customer packages and having them dispatched on time.
- Learning Ambassador – training and assist new associates on board.
Front Office
Gonda Medical Clinic
01.2013 - 01.2016
- Company Overview: Front Office experienced at directing administrative and personnel matters in a 24/7 care facility for all ages clients. Strong problem-solver with excellent time management skills.
- Welcome patients, sign them in and process medical insurance and any other relevant data.
- Processed monthly reports for department performance. Maintained patient privacy and secured confidential patient information.
- Handled cash, point of sale payments for all procedures done including consultation fees.
- Processed and tracked medical insurance claims
Education
High School Diploma -
St Dominic's
01.1989
Skills
- Competent in all MS Office tools
- 3 years of Customer Service experience
- Management support
- Workflow management
- Performance monitoring
- Cross-functional coordination
- Multitasking and time management
Timeline
Tier III Process Assistant (SSD)
Amazon
06.2021 - 09.2025
Tier III Process Assistant (AMXL)
Amazon
11.2020 - 06.2021
Warehouse Associate
Amazon
02.2019 - 11.2020
Warehouse Associate
Amazon
08.2017 - 02.2019
Front Office
Gonda Medical Clinic
01.2013 - 01.2016
High School Diploma -
St Dominic's
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