AHLAYNA PURCELL
Process Assistant L3
Fall River,MA
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined with computers, as well as people. Looking to offer many more years of experience in Amazon to new roles with room for advancement. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced process proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
7
7
years of professional experience
Work History
Tier III Process Assistant
Amazon
Fall River, MA
10.2020 - Current
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
- Developed and executed plans to monitor standard process adherence.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
- Developed standard operating procedures and document workflows for current and future process steps.
- Handled up to 45 associates per day to address customer satisfaction and commitment.
Tier I Learning Ambassador
Amazon
Fall River, MA
12.2019 - 10.2020
- Managed various training courses for multiple onboarding and cross-train associates
- Evaluated problematic situations in multiple processes and offered actionable suggestions for improvement for each one
- Cross-trained on multiple processes and have trained more than 120 associates in these processes
- Developed great communication skills to help improve efficiency among associates, leaders, and support members.
- Offered feedback to other providers to effectively address students' needs.
- Honored confidentiality to safeguard students' private information.
Sales Associate
Fred's
Ashburn, GA
09.2017 - 10.2019
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Coached team members on security risks and loss prevention to aid in mitigating store theft
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
Tift County High School
05.2015
Skills
- Strong Organizational Skills
- Microsoft Office Suite
- Office Equipment Operation
- JavaScript and C Experience
- Ease with Computers and Technology
- Research and Analytical Skills
- Meticulous Attention to Detail
- Multitasking and Time Management
- Professional and Courteous
- Fast Learner
- Highly Efficient and Productive
Accomplishments
- Documented and resolved space mismanagement during 2021 Peak at BOS7 which led to increased viable space and safety compliance to standard work policies.
- Used Microsoft Excel to develop inventory tracking spreadsheets for workspace ease of access.
- Supervised team(s) of up to 45 staff members.
- Achieved expert recognition through effectively helping with all departments during critical work seasons to ensure success.
Affiliations
- Glamazon
- Women of Amazon
- Associate Safety Committee
- Associate Activity Committee
HOBBIES
- Landscape Photography taken in multiple states
- Camera used: Canon EOS Rebel T100
- Psychology and Sociology (6+ years of applied experience)
- Pass-time coding with friends for mods and profiles
- Gaming with friends/family
Additional Information
Contact Me:
Personal Email - jareth.purcell.15@gmail.com
Work Email - pjareth@amazon.com
Personal Cell Phone: (508) 207-8461
Timeline
Tier III Process Assistant
Amazon
10.2020 - Current
Tier I Learning Ambassador
Amazon
12.2019 - 10.2020
Sales Associate
Fred's
09.2017 - 10.2019
High School Diploma -
Tift County High School
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