Sammy Rizek

Solutions Development Specialist October '21- October '22

• Assisting channel partners with getting started reselling cloud solutions with Ingram Micro's Cloud Marketplace

Category Solutions Representative II/ Team Lead

• As team lead I am assigned to special projects and campaigns run throughout our cloud organization
• Fostering teamwork and collaboration; setting up team- building activities or encouraging communication and collaboration between team members
• Reporting to leadership; providing regular updates to leadership regarding the progress of the team and any issues that may arise.

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.

● Underwrite for Homes in Northeast Region

● Customer Service/Customer Satisfaction

● Reach Quota Every Month

● Analyze Risks/Screen Applicants

• Helped customers complete purchases, locate items, and join reward programs.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Determined solutions for clients promptly and professionally.
• Increased sales and customer satisfaction through personalized servicing.