Jamie Garand
Buffalo,NY
Summary
Customer-oriented, strategic thinking leader with over three years of management experience, two and a half years of office experience and a Bachelor's degree. Strong performance in high-paced, evolving environments and adaptable to frequent change. Works well with leadership to achieve and exceed goals. Helps employees realize their potential and works well in a team setting. Demonstrated expertise in team leadership and development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Category Solutions Representative
Ingram Micro
08.2023 - Current
- Managed all SMB VMware accounts, resulting in 20% YoY growth in that BU for VMware.
- Worked on VMware Boost Program, helping over 20 partners get Advanced Level certified in VMware.
- Expert in VMware Partner Program, go-to on team for Partner Program questions.
- Build relationships with Sales reps in SMB as Cisco to enable their partners to sell/cross-sell more VMware.
- Focused on customer service skills and relationship building to navigate major vendor acquisition.
- Leveraged systems like xVantage, VMware Partner Connect, imPulse, Excel, Word, Outlook, Athena, ICM and more to exceed expectations in my role.
Solution Specialist
Ingram Micro
07.2022 - 08.2023
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- 40 Focus Accounts that grew 45% YoY
- Managed over $14,000,000 in sales
- Got "Exceeds" on my first Performance Review
- Recognized as team leader by my peers and my leadership team, both at Ingram and at my Vendor.
Delivery Driver
DoorDash
02.2022 - 07.2022
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Recorded pertinent delivery information needed for accurate tracking.
- Followed rigid Covid-19 guidelines to maintain customer safety.
Department Manager
McDonald's
07.2019 - 02.2022
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Managed the hiring, firing and training process of over 20 employees.
- Created schedules and floor plans for over 60 employees.
- Designed a program of recording and responding to customer complaints which resulted in increased customer satisfaction.
- Implemented a program to speed up drive thru times which yielded a 15% decrease in drive thru times.
Licensed Insurance Agent
GEICO
07.2018 - 07.2019
- Licensed in 8 States to sell property and casualty insurance (NY, ME, CT, NH, MA, NJ, RI, VT).
- For month of October 2018 had highest sales percentage of all agents on the floor (over 150 agents).
- Continually had top level sales numbers, sales efficiency and quality sales calls.
- Adapted to constant changes in a high paced call center environment.
- Worked with supervisor to help struggling agents on my team achieve their sales goals.
- Recognized by management as being a Top Agent in my cohort of 49 salespeople.
Education
Bachelor of Science - Criminology
University At Buffalo
Buffalo, NY05.2022
High School Diploma -
Canisius High School
Buffalo, NY05.2013
Skills
- Time Management
- Work Planning and Prioritization
- Sales Strategies
- Product and Service Knowledge
- Proficient in Microsoft Office
- Multitasking and Prioritizing
- Good Communication Skills
Certification
- New York State ServSafe Food Protection Manager Certificate.
- Licensed Insurance Agent - 2018 to 2019
- 15 VMware Certified Professional Courses Passed
Affiliations
Member of the Allentown Association
Volunteer at Friends of Night People
Languages
English
Native or Bilingual
Timeline
Category Solutions Representative
Ingram Micro
08.2023 - Current
Solution Specialist
Ingram Micro
07.2022 - 08.2023
Delivery Driver
DoorDash
02.2022 - 07.2022
Department Manager
McDonald's
07.2019 - 02.2022
Licensed Insurance Agent
GEICO
07.2018 - 07.2019
Bachelor of Science - Criminology
University At Buffalo
High School Diploma -
Canisius High School
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