Sammy Sholar
Boone,NC
Overview
4
4
years of professional experience
Work History
Front of House Employee
Stickboy Kitchen
Boone, NC
04.2024 - Current
- Prepared drinks according to standard recipes.
- Assisted in preparing the restaurant for opening and closing shifts.
- Supervised the work of other front-of-house employees including servers and bussers.
- Provided guidance to staff regarding opening and closing duties, such as setting up or restocking supplies.
Manager
Autobell
Mooresville, NC
08.2022 - 01.2024
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated 10-15 employees each shift to be productive and engaged in work.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Leader
Foodlion Grocery Store
Statesville, NC
08.2020 - 08.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Mentored junior customer service representatives, providing guidance on best practices and fostering professional development within the team.
- Implemented new processes to improve response times, resulting in higher rates of resolved customer inquiries.
Education
Bachelor of Science - Exercise Science
Appalachian State University
Boone, NC05.2026
Skills
- Staff Development
- Performance Management
- Team Leadership
- Money Handling
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Front of House Employee
Stickboy Kitchen
04.2024 - Current
Manager
Autobell
08.2022 - 01.2024
Customer Service Leader
Foodlion Grocery Store
08.2020 - 08.2021
Bachelor of Science - Exercise Science
Appalachian State University