Samuel Arellano
Orcutt,California
Summary
Hardworking and energetic candidate, with four years of customer service experience. Possess one year of Microsoft Office experience and clerical tasks. Proficient in answering guest calls and problem solving. Accesses tasks with urgency and professionalism. Determined in uplifting my team and helping reach company goals.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sea Venture Beach Hotel
04.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Cashier
BevMo! Beverages & More
11.2022 - 06.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Lassens Natural Food And Vitamins
01.2022 - 07.2022
- Processed customer orders and accurately handled payment transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Stocked, tagged and displayed merchandise as required.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Courtesy Clerk
Albertsons Grocery Store
10.2020 - 10.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected shopping carts from parking lot
- Maintained a clean and organized workspace, providing a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Communications
Allan Hancock College
Santa Maria, CA06.2026
Skills
- Customer Service
- Problem-solving skills
- Credit and cash payments
- Time Management
- Hospitality services
- Oral and written communications
- Microsoft Office
- Reservations
- Computer Skills
- Phone and Email Etiquette
- Detail Oriented
- Teamwork and Collaboration
References
Gina Di Mola - Front Desk Supervisor / Sea Venture Beach Hotel
(760)680-3738
Fiona Naguit - Front Desk Assistant Manager / Sea Venture Beach Hotel
(805)704-1586
Karen Pacheco - Front Desk Supervisor / Sea Venture Beach Hotel
(805)478-8666
Timeline
Front Desk Agent
Sea Venture Beach Hotel
04.2023 - 04.2024
Cashier
BevMo! Beverages & More
11.2022 - 06.2023
Cashier
Lassens Natural Food And Vitamins
01.2022 - 07.2022
Courtesy Clerk
Albertsons Grocery Store
10.2020 - 10.2021
No Degree - Communications
Allan Hancock College
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