Sammye Hall
Jacksonville
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
3
3
years of professional experience
Work History
Lead Customer Service Representative
Circle K
Jacksonville
07.2025 - Current
- Supervised daily customer service operations and ensured team adherence to company standards.
- Trained new representatives on service protocols and operational procedures.
- Resolved customer inquiries and complaints efficiently while maintaining service quality.
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Package Handler
UPS
Jacksonville
10.2025 - 12.2025
- Loaded and unloaded packages efficiently to maintain workflow.
- Sorted packages based on size and destination for quick processing.
- Operated hand trucks and conveyor belts to move packages safely.
- Followed safety protocols to ensure a secure working environment.
Crew Member
Wendy’s
Jacksonville
03.2023 - 05.2024
- Assisted customers with menu selections and answered questions about ingredients.
- Prepared and cooked food items following safety and quality standards.
- Operated cash register, processed transactions, and handled customer payments.
- Collaborated with team members to ensure efficient service during peak hours.
Education
William Marion Raines High School
Jacksonville, FLSkills
- Customer service
- Team supervision
- Operational training
- Issue resolution
- Effective communication
- Adaptability to change
- Time management
- Team collaboration
- Team performance
- Fast learner
Timeline
Package Handler
UPS
10.2025 - 12.2025
Lead Customer Service Representative
Circle K
07.2025 - Current
Crew Member
Wendy’s
03.2023 - 05.2024
William Marion Raines High School