Samodi Moore
Atrium Healthcare
Concord,NC
1
Certification
9
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Receptionist
2 Years 7 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
1 Year 9 Months- Responded to customer requests for products, services, and company information.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Managed patient registration process, confirming data accuracy and completeness.
- Developed and implemented customer service policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Customer Service Representative
3 Years 11 Months- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained staff on operating procedures and company services.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science
High School Diploma
Skills
Business Development Understanding
Customer Relations
Report Transcription
Microsoft Word
Microsoft PowerPoint
Report Creation
Account Management
Retail Sales Customer Service
Microsoft Excel
Report Preparation
Product Promotion
Lead Generation
Professional Telephone Demeanor
Customer Consulting
Critical Thinking
Multi-Line Phone Talent
Certification
- CMAA - Certified Medical Administrative Assistant
- Front Desk Representative (FDR) Certification - American Hotel & Lodging Educational Institute.
Timeline
Receptionist
Atrium Healthcare
01.2024 - CurrentRead More
Customer Service Representative
Able Body Health
04.2021 - 01.2023Read More
Customer Service Representative
Bayada Home Health
03.2017 - 02.2021Read More
Rowan-Cabarrus Community College
Associate of Science
Read More
Cox Mill High School
High School Diploma
Read More