Samone Skinner
Lithia Springs,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
General Manager
Sodexo USA
Atlanta, GA
11.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Operations Manager
ARAMARK, Higher Education
Atlanta, GA
07.2013 - 11.2018
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
Coordinator
Bella Restaurant and Lounge
Duluth, GA
01.2010 - 05.2013
- Assisted patrons with seating arrangements, ensuring the best possible experience for each guest.
- Provided information on restaurant menu items and specials.
- Coordinated customer requests with kitchen staff to ensure timely delivery of food orders.
- Resolved any customer complaints or issues in a professional manner.
- Responded to phone inquiries from potential customers regarding services offered by the restaurant.
- Maintained accurate records of reservations, seating capacity, and wait list times.
- Organized special events such as birthdays, anniversaries, and corporate functions.
Education
Associate of Science - Art
Georgia State University
Atlanta, GA05-2004
Skills
- Budgeting and cost control strategies
- Branding
- Advertising and marketing
- Business development
- Event management and promotion
- Budget forecasts
- Client relations
- Staff-retention programs
- Recipes and menu planning
Timeline
General Manager
Sodexo USA
11.2018 - Current
Operations Manager
ARAMARK, Higher Education
07.2013 - 11.2018
Coordinator
Bella Restaurant and Lounge
01.2010 - 05.2013
Associate of Science - Art
Georgia State University