Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Samonty McIntyre

Customer Service Rep.
Greenville,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Sara's Essentials
Greenville, FL
01.2022 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Processed customer adjustments to maintain financial accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Certified Nursing Assistant

Madison Health And Rehab
Madison, Florida
12.2018 - 12.2021
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Education

Associate of Arts - General Studies

Tallahassee Community College
Tallahassee, FL
08.2019 - 12.2021

High School Diploma -

Madison County High School
Madison, FL
08.2015 - 05.2019

Skills

Complaint resolution

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Accomplishments

  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Supervised team of 4 staff members.

Certification

Certified Nursing Assistance

Timeline

Customer Service Representative

Sara's Essentials
01.2022 - 11.2022

Associate of Arts - General Studies

Tallahassee Community College
08.2019 - 12.2021

Certified Nursing Assistant

Madison Health And Rehab
12.2018 - 12.2021

Certified Nursing Assistance

12-2018

High School Diploma -

Madison County High School
08.2015 - 05.2019

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Samonty McIntyreCustomer Service Rep.